Quality Coordinator|Domestic

Roles and Responsibility

• Coordinate with teams to ensure high-quality service delivery and implement effective quality control processes.
• Develop and maintain quality standards, policies, and procedures to ensure compliance with industry regulations.
• Conduct regular audits and assessments to identify areas for improvement and provide feedback to team members.
• Collaborate with cross-functional teams to resolve customer complaints and concerns.
• Analyze data and metrics to measure performance and identify trends for improvement.
• Implement corrective actions to address quality issues and improve overall process efficiency.

Job Requirements

• Proven experience in quality assurance, preferably in a BPO or Call Centre environment.
• Strong understanding of quality management principles and practices.
• Excellent communication and interpersonal skills to work effectively with teams.
• Ability to analyze data and metrics to measure performance and identify trends.
• Strong problem-solving skills to address quality issues and improve overall process efficiency.
• Experience with quality control processes and procedures is essential.