Quality Director RCM

Job Title: Quality Director RCM

Experience: 18–22 Years

Industry: US Healthcare / RCM

Location: Hyderabad

Employment Type: Full Time

Job Summary:

We are looking for a strategic Quality Director to lead enterprise-level quality governance across US Healthcare RCM operations and drive quality, compliance, client satisfaction, and continuous improvement.

Key Responsibilities:

• Define and execute the overall Quality strategy across RCM operations.
• Lead large Quality teams across multiple processes and locations.
• Establish quality governance, standards, KPIs, audit frameworks, and performance benchmarks.
• Drive enterprise-wide quality improvement and error reduction initiatives.
• Partner with Operations, Training, Client Management, and Leadership teams.
• Lead client quality reviews, escalations, audits, and governance meetings.
• Drive RCA, CAPA, calibration, process standardization, and continuous improvement.
• Identify emerging quality risks and establish preventive controls.
• Monitor quality trends through dashboards, analytics, and operational metrics.
• Build a strong quality culture and develop senior Quality leadership.
• Support transitions, new client implementations, and process transformation initiatives.

Required Skills:

US Healthcare RCM, Quality Governance, Quality Transformation, Client Management, RCA/CAPA, Process Excellence, Analytics, Six Sigma/Lean, Leadership.