Quality Engineer

About the role

Quality Control Engineer responsible for reviewing and approving pre-authorization for warranty claims and return units from various markets, performing root cause analysis, and serving as the main contact window for customers regarding quality issues.

Key responsibilities

• Review and approve pre-authorization for warranty claims and return units from various markets
• Perform root cause analysis on return units and collaborate with cross-functional teams to define effective countermeasures
• Prepare and submit investigation reports (e.g., 8D Report) to customers accurately and within the required timeframe
• Input and maintain all investigation results and claim records in the Express system (or customer portal)
• Act as the main contact window for customers regarding quality issues and coordinate internal quality improvement activities

About you

• Bachelor's degree in Mechanical, Industrial, Automotive Engineering, or a related field
• 1-3 years of direct experience in Customer Quality, QA, or a related engineering role within the automotive industry
• Strong knowledge of IATF 16949 and proven ability in problem-solving tools such as 8D Report, Why-Why Analysis, and Automotive Core Tools
• Good command of spoken and written English for technical reporting and international customer communication
• Excellent negotiation, cross-functional collaboration, and ability to work under pressure with a strong service mind