Quality Engineer

Job Responsibilities

1. Quality Support for Korean Customers

• Handle quality complaints and non-conformance issues raised by Korean OEM customers.
• Attend customer visits and conduct on-site communications for quality matters as required.
• Conduct analysis and root cause investigation for defective products.
• Cooperate with China manufacturing plant and relevant departments to drive quality improvement.
• Prepare 8D Reports, SCAR and other customer quality reports.
• Track and follow up quality improvement activities continuously.

2. Market Quality & Returned Parts Management

• Analyze returned parts from the Korean market.
• Respond to quality issues from customers and the after-sales market.
• Collaborate with China manufacturing plant to implement improvement plans.
• Execute activities to prevent recurrence of quality defects.

3. New Project Quality Support

• Review customer quality requirements and Quality Assurance Agreements (QAA).
• Manage Customer Specific Requirements (CSR).
• Participate in quality activities throughout all APQP phases.
• Support customer quality reviews and gate reviews.
• Conduct quality risk analysis and implement preventive actions for new projects.
• Perform quality assurance activities prior to mass production.

4. Quality System & Customer Audit Support

• Comply with IATF 16949 and customer-specific quality requirements.
• Support customer process audits and factory audits.
• Follow up corrective actions for non-conformities identified during audits.
• Manage changes to customer requirements.

5. ISIR & Quality Document Management

• Prepare and submit Initial Sample Inspection Reports (ISIR).
• Manage customer approved documents and document changes.
• Support VATTZ registration and approval processes.
• Administer quality documents, test reports and approved records.
• Compile and submit quality documents as requested by customers.

6. Customer Communication & Coordination

• Act as the quality liaison between Korean customers and China manufacturing plant.
• Distribute customer requirements and quality information internally.
• Support customer visits and quality meetings.
• Facilitate cross-functional collaboration and problem-solving for quality issues.

Qualifications

Basic Requirements

• Bachelor’s degree;
• Minimum 3 years of working experience in quality function within the auto parts industry.
• Solid working experience in Customer Quality Engineering (CQE), Quality Assurance (QA) or project quality roles.
• Proven experience supporting Korean OEM customers (Hyundai, Kia, etc.).

Preferred Qualifications

• Working experience in wiper systems, automotive motors or mechanical components is a plus.
• Prior experience collaborating with manufacturing teams in China.
• Good command of English or Mandarin is preferred.

Skills & Competencies

• Familiar with 8D Report and SCAR handling procedures.
• Capable of customer complaint resolution and quality issue analysis.
• In-depth understanding of working processes for automotive OEM quality management.
• Knowledge of IATF 16949 and VDA quality management systems.
• Excellent customer service and communication skills.
• Strong cross-departmental coordination capabilities.
• Result-oriented with solid problem-solving and execution skills.