Quality Engineer

At HED, Inc. we are customer focused, respectful, passionate, collaborative, and agile – guided by our mission to create innovative quality products that make a difference when it matters, enabling a better, safer, connected world. Our people understand the velocity at which our hi-tech markets change, ever driving the need for curious, future oriented teammates to help us continuously improve our processes, products, and service. Accountable to ourselves, each other, and our customers, because we understand our success depends on world-class products and service delivered on time by an empowered and engaged team. We share success with continued learning, rewards, recognition, flexibility, and celebrations. Proud of what we do and how we do it.

We are one team, one voice, one outcome and we are looking for a Quality Engineer to join us and help make a difference when it matters! We are unable to provide Sponsorship now or in the future due to nature of work. We require eligibility as an ITAR “US Person.”

As a Quality Engineer, you will be responsible for developing, maintaining, and improving HED’s quality systems, manufacturing quality processes and supplier quality performance. This position serves as the primary technical quality resource supporting Operations, Engineering, Manufacturing Engineering, Sourcing, and Engineering Lab & Test Systems. The role leads root cause investigations, corrective actions, quality planning activities, and supplier quality improvement initiatives to ensure HED products consistently meet customer and internal quality requirements.

ESSENTIAL DUTIES and RESPONSIBILITIES:

• Contributes to and fosters a safety-first working environment by adhering to safety protocols and driving continuous improvement around safety, quality, reliability, customer satisfaction, and operational excellence.
• Supports the development, implementation, and maintenance of HED’s Quality Management System (QMS), including internal procedures, work instructions, quality standards, forms, records, and compliance documentation.
• Monitors quality performance indicators, creates and maintains quality metrics, dashboards, and trend analyses, and develops corrective actions when performance falls below established targets.
• Leads investigations of internal nonconformances, customer complaints, supplier quality issues, warranty concerns, return material authorizations (RMAs), and field failures.
• Drives cross functional, root cause analysis activities using structured methodologies including 8D, 5 Why, fishbone analysis, PFMEA, fault tree analysis, and related problem-solving tools.
• Develops, implements, tracks, and verifies corrective and preventive actions (CAPA), including supplier corrective action requests (SCARs), and ensures timely and effective closure.
• Partners with Manufacturing Engineering and Production teams to improve manufacturing process capability, product quality, inspection effectiveness, and production readiness.
• Develops and maintains control plans, inspection plans, process flow diagrams, PFMEAs, quality checklists, and other quality planning documents.
• Supports new product introductions, process changes, qualification testing, and production readiness reviews through quality planning and risk assessment activities.
• Participates in Material Review Board (MRB) activities and provides technical input and provides Quality Engineering authority for disposition recommendations.
• Supports supplier qualification, monitoring, audits, development activities, incoming inspection requirements, supplier quality standards, and supplier risk mitigation strategies in collaboration with Sourcing.
• Serves as a technical resource for customer quality concerns, customer corrective actions, audit responses, quality reports, technical responses, and product performance investigations.
• Partners with Engineering and the Engineering Lab & Test Systems team to review test results, product validation data, failure analysis findings, and test system performance.
• Supports internal audits, supplier audits, customer audits, and certification audits, including corrective action development and effectiveness verification.
• Supports training of employees on quality requirements, procedures, documentation expectations, and best practices.
• Provides technical leadership and influence to cross-functional teams to achieve quality objectives, reduce risk, improve reliability, and strengthen customer satisfaction.
• Performs other general job-related duties as required.

An individual in this position must be able to successfully perform the essential duties and responsibilities listed above. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this position.

The above list reflects the general details necessary to describe the principle and essential functions of the position and shall not be construed as the only duties that may be assigned for the position.

MINIMUM QUALIFICATIONS:

Education:

• Bachelor’s degree in Engineering, Manufacturing Engineering, Quality Engineering, Industrial Engineering, or related technical discipline. Equivalent combination of education and relevant experience may be considered.

Experience and Knowledge:

• Minimum 3–5 years of quality engineering experience in manufacturing, electronics, electromechanical products, or related industries.
• Experience with structured problem-solving methodologies, corrective action systems, supplier quality systems, customer quality requirements, and audit activities.
• Experience in electronics manufacturing environments required, including working knowledge of printed circuit board final assembly (PCBA) process, SMT manufacturing, and electronics defect analysis.
• Strong analytical and problem-solving skills.
• Ability to interpret engineering drawings, electrical schematics, (test-) specifications, and technical documentation.
• Knowledge of statistical analysis and quality tools, including SPC, MSA, process capability studies, statistical sampling plans, and data-driven problem-solving methods.
• Knowledge of PFMEA, Control Plans, SPC, MSA, and process capability analysis.
• Strong organizational and project management skills.
• Ability to communicate effectively across all levels of the organization.
• Ability to influence without direct authority.
• Strong written communication and technical reporting skills.
• Proficiency in Microsoft Office applications, ERP systems, and data analysis tools.

PREFERRED QUALIFICATIONS:

· ASQ Certified Quality Engineer (CQE)

· ASQ Certified Quality Auditor (CQA)

· Six Sigma Green Belt or Black Belt

· Experience with ISO-based quality systems

· Lean Manufacturing Certification

PHYSICAL AND MENTAL DEMANDS:

While performing the duties of this job, the employee is frequently required to sit, talk and/or hear, and/or use hands to finger, handle, or touch objects, tools, or controls. The employee is occasionally required to stand and/or walk. The employee may occasionally be required to move throughout office, laboratory, warehouse, and manufacturing floor environments. The employee must occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, and the ability to adjust focus.

The mental and physical requirements described here are representative of those that must be met by an individual to successfully perform the essential functions of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Protective Clothing Required: ESD protective clothing, safety glasses, safety-toe shoes, or other protective equipment may be required when working in operations, laboratory, warehouse, or manufacturing floor areas.

WORKING ENVIRONMENT:

Work may be performed in office, laboratory, warehouse, and manufacturing floor environments. The noise level in the work environment is usually moderate but may become heavy at times with the use of pneumatic tools and production equipment. Occasional travel may be required for supplier visits, customer support activities, audits, and training. The work environment characteristics described here are representative of those an individual encounters while performing the essential functions of this position.

Job Type: Full-time

Pay: $110,000.00 - $135,000.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee assistance program
• Flexible schedule
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Professional development assistance
• Tuition reimbursement
• Vision insurance

Application Question(s):

• Do you meet the eligibility requirements of an ITAR " US Person?"
• Do you have working knowledge of printed circuit boards and SMT manufacturing?

Work Location: In person