Quality Engineer

Key Responsibilities:

• Handle customer complaints from receipt to closure within defined timelines.
• Lead containment activities to prevent further customer impact.
• Perform Root Cause Analysis using 8D, 7QC tools
• Coordinate with cross-functional teams to identify root causes and implement CAPA.
• Prepare and submit 8D reports within customer timelines.
• Analyze customer returned parts & initial disposal actions.
• Verify the effectiveness of corrective and preventive actions through Defect simulation tests & Product/Process audits.
• Conduct operator training on quality alerts, defect prevention, revised work instructions, SOP and customer-specific requirements.
• Ensure compliance with Customer Specific Requirements (Submission of MTC, Inspection reports, Performance test reports, Periodic declarations etc.)
• Maintain customer complaint records, quality documentation, and complaint trackers.
• Monitor complaint trends and support continuous quality improvement initiatives.