Quality Engineer

1. Job Summary

The Quality Engineer is responsible for ensuring that products, materials, and manufacturing processes meet established quality standards, customer specifications, and company requirements. The role involves monitoring product quality, investigating quality issues, implementing corrective and preventive actions, and driving continuous improvement initiatives to enhance product reliability, reduce defects, and improve overall manufacturing performance.

2. Key Responsibilities

A. Quality Assurance & Quality Control

1. Monitor and ensure product quality throughout incoming inspection, in-process production, and final inspection stages.
2. Develop, implement, and maintain quality control procedures, inspection standards, and work instructions.
3. Ensure products comply with customer specifications, internal quality standards, and applicable industry requirements.
4. Conduct regular quality inspections and process audits to identify potential defects and non-conformities.
5. Analyse quality performance data and recommend improvements to minimise product defects and rejection rates.
6. Ensure proper documentation and traceability of quality inspection records.

B. Quality Issue Investigation & Problem Solving

1. Investigate internal and external quality complaints, product defects, and manufacturing abnormalities.
2. Perform root cause analysis using quality tools such as 5 Why, Fishbone Diagram, 8D, and Pareto Analysis.
3. Develop and implement corrective and preventive actions (CAPA) to prevent recurrence of quality issues.
4. Coordinate with Production, Engineering, and other relevant departments to resolve quality-related problems.
5. Monitor the effectiveness of corrective actions and ensure timely closure of quality issues.
6. Prepare quality investigation reports and present findings to management.

C. Process Quality Improvement

1. Work closely with Production and Engineering teams to improve manufacturing processes and product quality.
2. Identify opportunities to reduce scrap, rework, customer complaints, and production defects.
3. Participate in continuous improvement activities, including Kaizen, Lean Manufacturing, and Six Sigma initiatives.
4. Monitor process capability and quality performance using Statistical Process Control (SPC) and other analytical tools.
5. Support process validation, new product introduction (NPI), and engineering change activities.
6. Recommend process improvements to enhance product consistency, productivity, and reliability.

D. Quality Management System (QMS)

1. Support the implementation and maintenance of ISO 9001 and other applicable quality management systems.
2. Ensure compliance with company quality policies, procedures, and customer requirements.
3. Participate in internal audits, external audits, and customer quality audits.
4. Prepare and maintain quality documentation, including inspection reports, audit findings, and corrective action records.
5. Follow up on audit non-conformities and ensure corrective actions are completed within the required timeline.
6. Support continuous improvement of the company's quality management system.

E. Supplier & Customer Quality Management

1. Coordinate with Purchasing and suppliers to resolve incoming material quality issues.
2. Support supplier quality evaluations, investigations, and corrective action follow-ups.
3. Handle customer complaints and coordinate investigations to identify root causes.
4. Prepare 8D reports and other customer-required quality documentation.
5. Ensure timely communication and resolution of customer quality concerns.
6. Work with relevant departments to improve supplier and customer quality performance.

F. Quality Reporting & Documentation

1. Prepare daily, weekly, and monthly quality performance reports.
2. Monitor key quality indicators, including defect rates, rejection rates, scrap rates, and customer complaints.
3. Maintain accurate quality records and inspection data.
4. Report major quality abnormalities and potential risks to the immediate superior promptly.
5. Ensure quality-related documents are properly controlled and updated.

G. Cross-Functional Coordination

1. Work closely with Production, Engineering, Purchasing, Warehouse, and other departments on quality-related matters.
2. Provide technical support and guidance to QA/QC Inspectors and production personnel.
3. Conduct quality awareness training and provide guidance on inspection standards and procedures.
4. Attend quality review meetings and participate in cross-functional improvement projects.
5. Perform any other duties assigned by the immediate superior or management.

3. Job Requirements

A. Educational Qualification

• Bachelor's Degree in Quality Engineering, Mechanical Engineering, Manufacturing Engineering, Materials Engineering, Electrical/Electronic Engineering, or a related field.
• Equivalent qualifications with relevant manufacturing quality experience may be considered.

B. Working Experience

• Minimum 2–3 years of relevant working experience in Quality Assurance or Quality Control within a manufacturing environment.
• Experience in the semiconductor, electronics, precision manufacturing, or ceramic substrate industry will be an added advantage.
• Fresh graduates with strong technical knowledge may also be considered for junior positions.

C. Technical Knowledge & Skills

1. Good understanding of quality management systems and ISO 9001 requirements.
2. Knowledge of quality tools such as 7 QC Tools, 8D, FMEA, SPC, CAPA, and root cause analysis.
3. Familiarity with inspection methods, measurement equipment, and quality testing procedures.
4. Ability to interpret engineering drawings, technical specifications, and inspection standards.
5. Proficiency in Microsoft Office, especially Excel, Word, and PowerPoint.
6. Knowledge of Minitab or other statistical analysis software will be an advantage.
7. Understanding of manufacturing processes and quality control practices.
8. Knowledge of ISO 14001 or IATF 16949 will be an added advantage where applicable.

D. Language Requirements

• Good command of English Bahasa Malaysia and Mandarin, written and spoken.
• Ability to communicate in Mandarin will be an added advantage for coordination with China-based technical teams and management.

4. Required Competencies

1. Strong analytical and problem-solving skills.
2. Good attention to detail and accuracy.
3. Strong communication and interpersonal skills.
4. Ability to work independently and as part of a team.
5. Good organizational and time management skills.
6. Ability to work under pressure and meet deadlines.
7. Proactive attitude towards continuous improvement.
8. Strong sense of responsibility, integrity, and quality awareness.
9. Willingness to support production requirements and urgent quality investigations when necessary.

5. Other Duties

The employee shall perform other related responsibilities as assigned by the immediate superior or management from time to time, in accordance with operational requirements and company policies.