Quality Engineer - Customer & Projects

At Eaton, we help power the world's most critical infrastructure, from hospitals and data centres to manufacturing facilities and electrical networks. Our mission is simple: improve quality of life and protect the environment through intelligent power management.

We're looking for an experienced Quality Engineer (Customer & Projects) to play a key role in delivering quality excellence across major customer projects throughout Australia and New Zealand.

As the Quality Engineer (Customer & Projects), you'll be the quality lead across the project lifecycle, from tender and design through to manufacturing, testing, delivery and commissioning. You'll work closely with customers and internal stakeholders to ensure quality requirements are met, lead resolution of customer issues and drive continuous improvement across projects and operations. This is a highly visible role that combines technical quality expertise, customer engagement and project influence.

Key responsibilities

• Lead quality assurance activities across major customer projects
• Develop and manage project quality plans, quality gates and inspection requirements
• Support Factory Witness Testing (FWT) and Factory Acceptance Testing (FAT)
• Act as the key quality contact for customers, managing escalations and issue resolution
• Lead root cause investigations, 8D problem-solving and corrective actions
• Drive continuous improvement through data analysis, lessons learned and customer feedback
• Partner with Engineering, Operations, Service, Supply Chain and Project Management teams to deliver quality outcomes

About you

• Degree qualification in Engineering or a related technical discipline
• 5+ years' experience in Quality Engineering, Project Quality, Customer Quality or Manufacturing Quality
• Strong experience with customer issue resolution, root cause analysis and continuous improvement
• Knowledge of quality tools such as 8D, FMEA, A3 and corrective action methodologies
• Experience working in engineering, manufacturing, electrical or project delivery environments
• Excellent stakeholder management, communication and problem-solving skills
• Knowledge of ISO 9001 quality systems
• Experience with switchgear, transformers, UPS systems, power distribution equipment or similar engineered products will be highly regarded

Benefits

• Work for a global organisation with a strong purpose and values
• Be involved in complex, high-profile infrastructure and power projects
• Join a collaborative and supportive team environment
• Access career development opportunities across a global business
• Contribute to a safer, more sustainable future

Ready to make an impact? Apply now and help shape the future of intelligent power management with Eaton.

We are committed to ensuring equal employment opportunities for all job applicants and employees. Our recruitment processes encourage diversity by utilising a balanced selection criteria regardless of the applicants age, gender, gender identity, ethnicity, religion, sexual orientation, or any other status protected or required by law. Eaton prides itself in truly representing the people within our communities.