Quality Engineer (QE)

Job Summary

The Quality Engineer is responsible for controlling and resolving quality rejects identified in-house and across overseas TEC plants, driving containment, root cause analysis and ensuring permanent countermeasures. This role serves as a key quality liaison between customers, suppliers, and global manufacturing partners, supporting warranty issue resolution, new model launches, and continuous improvement of quality systems and standards.

Key Responsibilities

• Own reject-resolution process for parts issues found at the customer, in-house, and from overseas TEC plants, leading root cause analysis (5-Why, fishbone, etc.) and validating effective, permanent countermeasures.
• Serve as a primary quality contact for customers, maintaining proactive communication on part issues, containment actions, and resolution timelines.
• Develop and present technical quality reports (PowerPoint and data-driven formats) to communicate issues, trends, and corrective actions to overseas plants and internal leadership.
• Partner with engineering and manufacturing to adapt, implement, and control change points within the manufacturing process (CPCS).
• Lead facility walkthroughs and layered process audits to ensure quality policies, procedures, and standards are followed and continuously improved.
• Support new model start-up and warranty investigations, partnering with design, production, and supplier teams to prevent recurrence.
• Analyze quality data and metrics (defect rates, PPM, cost of quality) to identify trends and prioritize improvement opportunities.
• Travel domestically and internationally as needed to meet with customers, suppliers, vendors, and overseas TEC plants.
• As knowledge and experience expand the associate may assume additional responsibilities, participate in cross-functional improvement initiatives, and pursue advancement opportunities.

Required Qualifications

• Bachelor's degree in Engineering, Quality, or a related technical field (equivalent experience considered).
• Proficiency in Microsoft Office (Excel, PowerPoint, Word, Outlook) and company-specific database/quality software.
• Working knowledge of quality tools and methodologies (root cause analysis, PDCA, PFMEA, control plans).
• Strong problem-solving, communication, time-management, and multitasking skills, with the ability to work both independently and in a team environment.
• Demonstrated attention to detail and the ability to read and interpret technical drawings and specifications.