Quality Engineer (QRE)

ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties may be assigned.

• Receives customer concern from customer, issues quality alert, other documentation to internal departments. Places quality alert on QRQC boards
• Collects sort / certification and short term countermeasure information - inputs to customer portal
• Logging of customer concerns to database / logs in a timely manner
• Collects investigation information from QRQC, develops reports
• Submits final report to customer portal by due date
• Confirms that all documentation is updated and filed per IATF requirements
• Collect additional information from customers as required
• Requests defect parts back from customers in a timely manner, reviews parts and processes them per TG procedure
• Monitors progress of issues in customer portals
• Develop improvement ideas (kaizen) to improve efficiency of the department
• Supports IATF audit of customer complaints
• Maintain awareness and understand the roles and responsibilities regarding the environmental policies, management system, and objectives and targets by attending the required training. Perform all tasks in accordance with the EMS procedures and practices and minimize the impact of their activities on the environment.
• Negotiation of customer concerns and PPM disputes

Supervisory Responsibilities This job has no supervisory responsibilities.

QUALIFICATIONS To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Ability to develop good working relationships with customers

Ability to problem solve - 5 why, 8-D, etc.

Willing to travel up to 20% of time (domestic and international)

Ability to read blue prints / drawings and technical specifications

TS 16949 experience a plus

Trained TS 16949 internal auditor

Advanced statistical training

Advanced problem solving skills

EDUCATION And/or EXPERIENCE BS degree in engineering or technical-related discipline or 2-3 years’ experience in Quality or Engineering in a manufacturing environment

Communication Skills Ability to read and interpret documents such as safety rules, operating and maintenance instructions and procedure manuals. Clear, concise written and verbal skills and problem solving skills required. Ability to write routine reports and correspondence. Ability to speak effectively before groups of team members. Ability to speak effectively with customers.

Technical Skills Computer proficiency with MS Office products, particularly Excel.

Mathematical Skills Ability to perform high level mathematical calculations and to apply mathematical operations to such tasks as frequency distribution, determination of test reliability and validity, analysis of variance, correlation techniques, and sampling theory.

REASONING ABILITY Ability to apply common sense understanding to carry out detailed but uninvolved written or oral instructions. Ability to deal with problems involving a few concrete variables in standardized situations.

PHYSICAL DEMANDS The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is frequently required to stand; walk; use hands to handle or feel; reach with hands and arms; and talk or hear. The employee is occasionally required to climb or balance and stoop, kneel, crouch, or crawl. The employee must frequently lift and/or move up to 10 pounds and occasionally lift and/or move up to 50 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus.

WORK ENVIRONMENT The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee regularly works in an office setting.

The noise level in the work environment is usually moderate.

POSITION TYPE/EXPECTED WORK HOURS This is a full-time position and hours of work and days are Monday through Friday, 8:00 a.m. to 5:00 p.m. Occasional overtime throughout the week and weekend work may be required as job duties demand.

Other Duties Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.

Equal Employment Opportunity Policy TG Kentucky, LLC (TGKY) is proud to be an Equal Employment Opportunity and affirmative action employer. We celebrate diversity and do not discriminate based on race, religion, color, national origin, sex, sexual orientation, age, veteran status, disability status, or any other applicable characteristics protected by law.