Quality Engineer x 2 (In-Process QA / Customer Quality)/ Electronics MFG/ West!

Post 1) Quality Engineer ((In-Process Quality Assurance)

As an IPQA (In-Process Quality Assurance) Engineer, you will play a crucial role in ensuring the quality and compliance of our manufacturing processes. Your responsibilities will include leading internal quality audits, conducting system checks, facilitating process buyoff and performing data investigations. By ensuring adherence to standards and driving process improvements, you will directly affect the quality, efficiency and adherence to standards within the Company production operations.

Job description:

• Lead internal quality audits to assess the compliance of manufacturing processes with established quality standards and requirement
• Facilitate process buyoff by collaborating with cross-functional teams to validate process changes or improvements before full-scale implementation
• Identify areas for improvement and implement or follow up on corrective actions to enhance the efficiency and quality of manufacturing processes
  Maintain documentation of audit findings, system check and process buyoff outcomes
• Collaborate with cross-functional teams to drive continuous improvement initiatives and ensure compliance with relevant standards
• Provide support and preparation for external audit such as customer audit, ISO audit, by ensuring relevant documentation, records are readily available and up to date
• Perform data analysis based on customer feedback, identifying trends and areas for improvement
• To exercise safety and disciplinary control within own section
• Regularly update and maintain documentation including ISO documents, Control Plan and Inspection
• Checklist to ensure accuracy and compliance with established standard.

Post 2) Customer Quality Engineer
Customer Quality Engineer (CQE) is responsible for managing product quality from the customer’s perspective, acting as the primary technical interface between the customer and internal teams to ensure customer quality requirements are met, issues are resolved quickly, and long‑term quality improvements are implemented. The CQE focuses on customer complaints, quality incidents, audits, and continuous improvement, translating customer expectations into actionable internal quality and engineering activities.

Job descriptions

Customer Quality Interface

• Serve as the main point of contact for customer quality issues

• Communicate investigation status, root cause, and corrective actions clearly to customers

• Support customer meetings, reviews, and audits related to quality topics

Customer Complaint & Claim Handling

• Lead customer complaints, RTV, and quality claims

• Drive structured problem-solving activities

• Ensure timely containment, corrective, and preventive actions

Root Cause Analysis & Corrective Action

• Perform and coordinate root cause analysis across manufacturing, process, and engineering teams

• Validate effectiveness of corrective actions

• Prevent recurrence through system or process improvement

Quality Monitoring & Reporting

• Monitor customer quality KPIs such as:

• Customer complaints

• Yield impact

• Defect trends

• Claim frequency

• Prepare regular quality reports and dashboards for customers and management

Audit & Compliance Support

• Support customer audits and quality system reviews

• Ensure compliance with customer-specific quality requirements and standards

• Follow up on audit findings and closure actions

Requirements:

• Degree in Engineering, Science, Quality Management or equivalent (Entry-level with no experience but with
  relevant qualifications are welcome to apply)

• Min 2 years' experience above in a QA role, Data Analyst or similar function is preferred.

Proficiency in statistical tools and software, such as Minitab, JMP, Tableau, Python or similar for data analysis will be an added advantage.

Additional Information

Company Transport Pick-up islandwide!
Normal office hours (Monday -Friday)
Comprehensive Staff Benefits + AWS + Performance Bonuses!

Interested applicants, please click "Apply Now" or forward a detailed resume as MS Word format / PDF and email to [email protected].

Tempserv Pte Ltd
EA License No: 06C3745
Consultant: Ivy Ng/EA Personnel No: R1102590