Quality Executive

About the Company

The Quality Executive will be responsible for owning end-to-end quality for mattress products, ensuring consistent product performance, customer satisfaction, and compliance with internal and external standards. This role will work closely with manufacturing, R&D, sourcing, and customer experience teams to drive continuous quality improvement across materials, processes, and finished goods.

About the Role

This role will work closely with manufacturing, R&D, sourcing, and customer experience teams to drive continuous quality improvement across materials, processes, and finished goods.

Responsibilities

• Product & Process Quality
• Define and implement quality standards for mattresses, foams, fabrics, adhesives, and finished products
• Ensure adherence to quality checkpoints across incoming materials, in-process manufacturing, and final inspection
• Establish SOPs, control plans, and quality documentation for mattress production lines
• Supplier & Material Quality
• Own supplier quality assurance for raw materials (foam, fabric, springs, adhesives, packaging)
• Drive material testing and validation as per defined specifications
• Testing & Compliance
• Ensure compliance with relevant standards (IS, ISO, ASTM, fire safety, durability, comfort performance, etc.)
• Oversee lab testing (internal and external) for comfort, firmness, durability, compression, and fatigue testing
• Maintain all quality and compliance documentation
• Customer Feedback & Continuous Improvement
• Analyze customer complaints, returns, and field failure data to identify systemic issues

Key Metrics / KPIs

• Defect rate (PPM / % defects)
• Customer complaint and return rate
• First-pass yield (FPY)
• Supplier quality performance
• Cost of poor quality (COPQ)

Qualifications

• 1+ years of experience in quality roles within mattress, foam
• Strong understanding of foam technologies, mattress construction, and comfort parameters (preferred)
• Hands-on experience with quality tools (FMEA, SPC, RCA, 8D, CAPA)
• Experience working in fast-growing manufacturing environments

Required Skills

• Consistently high product quality with reduced defects and returns
• Strong supplier quality performance
• Faster resolution of quality issues
• Improved customer satisfaction and brand trust