Quality Executive

Job Description: Quality Assurance Specialist

Company: Flipkart

Location: Ahmedabad, Gujarat, India

Department: Quality Executive

Employment Type: Full-time (Rotational / Night Shifts)

Role Overview

Flipkart is seeking a proactive and detail-oriented Quality Assurance Specialist to join our operations team in Ahmedabad. In this role, you will be responsible for end-to-end process and product auditing, identifying operational gaps, conducting root-cause analysis for customer complaints, and driving corrective actions through operations. You will work closely with cross-functional teams to ensure continuous process improvement and quality standards.

Key Responsibilities

• Cross-Functional Data Collection: Interact with departments like Business Development, Customer Support, and Logistics to gather real-time data and maintain strict control over business processes.
• Process & Product Audits: Conduct and document process/product audits using established written procedures and quality standards. Ensure all Non-Conformances (NCs) are tracked and closed per schedule.
• Root Cause Analysis (RCA) & CAPA: Lead RCA investigations for customer complaints using standard quality tools (e.g., 5-Why, Fishbone) and drive Corrective and Preventive Actions (CAPA) in coordination with floor operations.
• Metrics & Process Effectiveness: Maintain comprehensive Quality Audit metrics to measure and ensure the ongoing effectiveness of both existing and newly introduced processes.
• Gap Analysis & Continuous Improvement: Proactively identify process gaps, propose practical resolutions, and execute process improvement initiatives.
• Framework Governance: Monitor delegated quality control activities to ensure full compliance with plans and drive the complete governance framework through to final closure.

Qualifications & Competencies

• Technical Knowledge: Strong working knowledge of standard sampling schemes (e.g., AQL standards) and auditing techniques.
• Analytical Ability: Proficiency in evaluating data metrics, identifying operational bottlenecks, and reporting findings.
• Execution & Ownership: Proven track record of managing NC closures and collaborating across teams to enforce operational adherence.
• Shift Flexibility: Must be willing to work in night shifts and rotational shifts as required by operations.

Candidate Application Details

Please submit your resume along with the following mandatory details

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• Current CTC (INR):
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