Quality Head

Quality Head - Electronics Manufacturing Services (EMS)

Location: Bengaluru, Karnataka

Company: Digital Circuits Pvt. Ltd.

Employment Type: Full-Time | On-Site

About the Role

Digital Circuits Pvt. Ltd. is looking for an experienced Quality Head to lead and strengthen the company's quality management systems across all manufacturing operations. The ideal candidate will have 20+ years of experience in the EMS industry with a strong background in quality assurance, quality control, process improvement, customer quality management, and regulatory compliance.

The Quality Head will be responsible for driving a culture of quality, ensuring adherence to industry standards, reducing defects, improving process capability, and maintaining high levels of customer satisfaction.

Key Responsibilities

• Lead and manage all Quality Assurance (QA) and Quality Control (QC) activities
• across PCB Assembly, Box Build, Cable & Wire Harnessing, and System Integration operations.
• Develop, implement, and continuously improve Quality Management Systems (QMS) in line with industry standards and customer requirements.
• Ensure compliance with ISO, IPC, customer-specific standards, and regulatory requirements.
• Drive quality improvement initiatives to reduce defects, rework, and customer complaints.
• Lead root cause analysis and corrective/preventive actions (CAPA) for quality-related issues.
• Monitor and improve key quality metrics including First Pass Yield (FPY), defect rates, customer returns, and process capability.
• Manage customer audits, certification audits, and supplier quality assessments.
• Collaborate with Production, Engineering, Supply Chain, and Customer Service teams to ensure quality objectives are achieved.
• Lead and mentor quality engineers, inspectors, and quality teams to build a high-performance quality culture.
• Support new product introductions (NPI), process validations, and quality planning activities.

Qualifications

• Bachelor's Degree in Engineering (Electronics, Electrical, Mechanical, Industrial Engineering, or related field).
• 20+ years of experience in the Electronics Manufacturing Services (EMS) industry.
• Minimum 5 years of experience in a quality leadership role within electronics manufacturing.

Required Skills

• Strong understanding of EMS manufacturing processes, including SMT, PCB Assembly, Box Build, and System Integration.
• Expertise in Quality Management Systems (QMS), IPC standards, and ISO certifications.
• Experience with Root Cause Analysis (RCA), CAPA, FMEA, 8D, SPC, and other quality tools.
• Strong knowledge of customer quality management and audit processes.
• Proven experience in driving continuous improvement and quality excellence initiatives.
• Strong leadership, analytical, problem-solving, and communication skills.
• Experience with ERP systems and quality reporting tools is preferred.

Key Success Metrics

• First Pass Yield (FPY)
• Customer Complaint Reduction
• Defect & Rework Reduction
• Audit Compliance Scores
• Supplier Quality Performance
• CAPA Closure Effectiveness
• Customer Satisfaction Ratings
• Quality Cost Reduction

Join Digital Circuits and lead the quality function in delivering world-class manufacturing standards, operational excellence, and customer satisfaction across our EMS operations.