Quality Improvement Coach

The closing date is 27th Sep 2026

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Anticipated Interview date(s) 18/09/2026

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Job summary

This is an exciting opportunity to join the Academy of Research and Improvement as a Quality Improvement (QI) Coach, providing expert QI leadership, coaching and support to the Culture of Care Programme across Mental Health inpatient services.

The role will work in partnership with the Culture of Care Programme Board, clinical and operational teams, people with lived experience, and the Head of Improvement and Participation to design, deliver and evaluate a programme of QI training, coaching and improvement support.

You will help build sustainable improvement capability across Mental Health wards, supporting teams to use evidence-based QI methods, measurement for improvement, co-production and creative engagement approaches to achieve improvements in healthcare for patients, carers and staff.

As part of the Academy of Research and Improvement, you will work alongside colleagues in quality improvement, participation, research, clinical effectiveness, communications, and knowledge services to promote integrated working, share learning and support a culture of continuous improvement across the Trust.

Learn more about the Academy: https://academy.hiowhealthcare.nhs.uk and https://www.rcpsych.ac.uk/improving-care/nccmh/culture-of-care-programme

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Main duties, tasks & skills required

Provide specialist QI advice, coaching and training to teams involved in the Culture of Care Programme and wider improvement activity.

Lead and support complex and large-scale improvement initiatives across Mental Health inpatient services using recognised QI methodologies and measurement for improvement.

Design, deliver and evaluate accessible, high-quality QI training, workshops and learning sessions that respond to participant feedback and national and local priorities.

Work with clinical and operational teams, patients, carers and people with lived experience to embed co-production and meaningful involvement within improvement activity.

Support teams to use data, insight and feedback to identify improvement opportunities, test changes, measure impact and plan for sustainability.

Facilitate shared learning through reports, presentations, events, communications and Academy resources, helping spread good practice across the Trust.

Build positive relationships with senior leaders, clinical teams, operational services, community partners and regional or national QI networks.

Contribute to the development of QI governance, resources, processes and learning networks across the Academy and wider organisation.

Role model the Trust values and promote inclusive, creative and psychologically safe ways of working that enable staff, patients and communities to participate in improvement.

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About us

Hampshire and Isle of Wight Healthcare NHS Foundation Trust provides joined-up mental and physical healthcare for around two million people across our communities. With over 13,000 staff working in the community and local hospitals, we deliver care at every stage of life, helping people live their best and healthiest lives.

Our mental health services include community-based support and early intervention in psychosis (EIP) for both adults and young people, alongside a network of specialist inpatient wards covering forensic, learning disability, eating disorder and older person's care.

We deliver extensive physical health services too, from urgent community response teams helping frail and older patients remain safely at home, to hospitals at home teams providing acute-level care in familiar surroundings. Our neurological services offer rehabilitation and treatment for conditions including Multiple Sclerosis, Parkinson's Disease, Motor Neurone Disease, Head Injury, Cerebral Palsy and Stroke. Across Hampshire, our community hospitals provide inpatient rehabilitation as a step down from acute care, and our dedicated teams also staff Treetops Sexual Assault Referral Centre in Portsmouth, offering expert, compassionate support.

Everything we do is underpinned by our CARE values of compassion, accountability, respect and excellence

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Job description

Further information about the Trust and this role can be found on the Job Description and Person Specification document attached. It is important to us that we ensure our recruitment processes are accessible and inclusive to everyone - if as a potential candidate you are concerned a person specification may prevent or restrict your application for employment as a result of unintentional barriers on the grounds of your sex, race, age, sexual orientation, religion/belief or disability please initially contact the Trust's Recruitment team - detailed in the advert. The Trust will seek to resolve this issue wherever possible.

We are happy to talk Flexible Working - all requests for flexible working options can be discussed as part of the interview process.

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Person specification

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Qualifications

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Essential

Educated to degree level or equivalent experience

Formal training in Quality Improvement methodologies (e.g. Model for Improvement, Lean, Six Sigma, Human Factors)

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Desirable

Postgraduate qualification in improvement science, leadership, or healthcare management

Coaching or facilitation qualification

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Experience

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Essential

Significant experience leading or supporting QI projects in a healthcare setting

Experience of coaching individuals and teams in QI methods

Experience of delivering training or workshops

Experience of working with multidisciplinary teams

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Desirable

Experience of working across organisational boundaries

Experience of using QI tools in complex systems or at scale

Experience of engaging patients and service users in improvement work

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Additional Criteria

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Essential

In-depth understanding of QI methodologies and tools

Knowledge of NHS improvement priorities, policies, and regulatory frameworks

Understanding of data for improvement and measurement for change

Excellent facilitation, coaching, and influencing skills

Strong analytical and problem-solving skills

Ability to communicate complex information clearly to a range of audiences

Ability to manage multiple priorities and work autonomously

Skilled in using data to drive improvement

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Desirable

Knowledge of behavioural science, change management, or implementation science

Familiarity with digital tools for QI (e.g. SPC charts, QI Life, Life QI)

Ability to design and evaluate improvement programmes

Ability to build improvement capability in others through mentoring and training

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Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

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For help with your application, contact:
Carl Adams

[email protected]

07393004626

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Pay scheme

Agenda for Change

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Band

Band 7

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Salary

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£49387.00 to £56515.00 Yearly

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Contract

Permanent

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Working pattern

Full-Time, Flexible Working

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Reference number

348-COR-12148

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Job locations

St.Mary's Community Health Campus (Portsmouth)

Milton Road

Portsmouth

Hampshire

PO3 6AD

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Moorgreen Hospital

Botley Road, West End

Southampton

Hampshire

SO30 3JB

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Attachments

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Job Description

Quality Improvement Coach JDPS.pdf – 277KB Opens in a new window

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Additional document 1

EmployeeBenefits_hiowh_v1-compressed_3.pdf – 1001KB Opens in a new window

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