Quality Improvement Specialist

JOB DEFINITION:

Develop and monitor program goals and outcomes and provide quality improvement training for staff to facilitate achievement of goals.

EDUCATIONAL REQUIREMENTS:

• Bachelor's Degree in health and human services
• Master's degree with a license in health and human services. (i.e., LMHC, LMSW, LMFT and LCSW) preferred

EXPERIENCE REQUIRED:

Knowledge of quality management issues. Four years' experience in behavioral health program operations.

DUTIES AND RESPONSIBILITIES:

• Develop and monitor program outcome measures and maintain statistical data on same;
• Develop and monitor program satisfaction survey process and maintain statistical data on same;
• Maintain current regulatory guidelines for all licensed programs and monitor program activities against these guidelines;
• Conduct announced and unannounced audits of randomly selected program records;
• Participate in investigation of incidents as required;
• Identify problem areas/specific topics/problematic policies or undesirable outcomes within the department in cooperation with the Directors and senior management staff and assist in developing systems to overcome challenges;
• Assist and/or participate in training programs for staff utilizing internal and external resources including, but not limited to, experienced staff to offer trainings, outside consultants, printed materials, videos;
• Participate in task groups and committees that work towards overall agency Quality improvement initiatives.
• Identify and implement quality improvement trainings and activities as part of professional development goals
• Complete QI Training during onboarding and participate in QI refresher training as needed.
• Ability to cultivate a culture of inclusion for all employees that respects their individual strengths, views and experiences. A Culture that makes better decisions, drives innovation, and delivers better business results.
• Adherence to all safety protocols and procedures to ensure a safe working environment for all employees. Demonstrate a commitment to maintaining a safe work environment by following established safety guidelines.
• Health and Safety Awareness: Include any relevant knowledge or experience regarding health and safety protocols to ensure a safe work environment for all employees.
• Other duties as assigned.