Quality Incharge

Role & responsibilities

• Conduct daily quality audits on customer files, policy documentation and amendments.
• Ensure all work meets company standards, FCA regulations, and insurer requirements.
• Identify errors, trends, and recurring issues, and report findings to management.
• Provide clear, constructive feedback and coaching to staff to improve accuracy and quality.
• Work closely with advisors to correct errors and prevent repeat issues.
• Maintain accurate records of audits, findings, and corrective actions.
• Produce regular quality reports and identify opportunities for process improvements.
• Assist with developing and updating quality assurance procedures and audit checklists.
• Support new staff during onboarding by reinforcing quality standards and best practices.
• Liaise with team leaders and management regarding individual and team performance.

Promote a culture of continuous improvement and accountability throughout the business.

Preferred candidate profile

• Experience within a motor insurance.
• Previous quality assurance or compliance experience.
• Experience creating reports and analysing quality trends.

Perks and benefits

Annual leaves