Quality Inspector

Roles & Responsibilities – Quality Inspector (CARS24)

• Visit customer locations to inspect vehicles against complaints or service tickets.
• Diagnose the reported issue and identify the root cause of the vehicle problem.
• Conduct detailed mechanical, electrical, and functional inspections.
• Perform minor repairs at the customer's location wherever feasible.
• Assess whether the vehicle requires major repair or workshop/vendor intervention.
• Coordinate vehicle movement to the CARS24 yard or authorised vendor for necessary repairs.
• Coordinate with workshop and vendor teams to ensure timely completion of repairs.
• Conduct a post-repair inspection to verify that the reported issue has been properly resolved.
• Ensure the vehicle meets CARS24 quality standards before handing it back to the customer.
• Coordinate the delivery of the repaired vehicle back to the customer's doorstep.
• Keep customers updated regarding the inspection, repair status, and expected resolution.
• Maintain accurate records of inspections, repairs, and service tickets.
• Ensure timely closure of customer complaints within the defined TAT.
• Work closely with Customer Support, Operations, Workshop, and Vendor teams for effective issue resolution.
• Ensure a smooth and positive customer experience throughout the complaint resolution process.