Quality Lead (3PL / Warehouse / Continuous Improvement)

• Position: Quality Lead (3PL / Warehouse / Continuous Improvement)
• Location: Elmina, Sungai Buloh
• Working Hours: Monday to Friday, 8.30am to 6.00pm
• Salary: Up to RM8,000 basic per month, commensurate with experience
• Benefits: AWS + Variable Bonus + Medical Benefits + 14 days’ annual leave initially, increasing in accordance with applicable statutory entitlement
• Employment Type: Permanent
• Industry: Logistics / Warehousing

About the Role

The Quality Lead is responsible for driving quality excellence, process governance, compliance and continuous improvement across warehouse and logistics operations.

The role works closely with Operations and customers to monitor service quality, resolve operational issues, manage CAPA and root-cause investigations, strengthen SOP compliance and improve key warehouse performance indicators.

Main Responsibilities

• Lead quality governance across warehouse and logistics operations.
• Monitor quality KPIs covering inventory accuracy, receiving, picking, shipping accuracy and SLA compliance.
• Lead CAPA, root-cause analysis and corrective-action initiatives.
• Conduct operational audits and ensure adherence to SOPs, customer requirements and service standards.
• Develop, review and maintain SOPs, quality standards and process documentation.
• Analyse operational data, trends and recurring quality issues using statistical and analytical techniques.
• Develop dashboards and prepare regular quality and performance reports.
• Work with customers to understand requirements, address quality concerns and resolve service issues.
• Review customer documents and ensure operational requirements are properly understood and implemented.
• Participate in and lead continuous-improvement projects across defined warehouse processes.
• Support quality improvement across inbound, outbound, reverse logistics, replenishment, kitting, build and decommissioning activities.
• Maintain accurate databases, records and quality documentation.
• Work closely with Operations, vendors and internal stakeholders to implement sustainable corrective and preventive actions.
• Escalate recurring risks, performance gaps and process deviations to relevant stakeholders.

Requirements

• Diploma or Degree in Business, Supply Chain, Logistics, Quality Management or related discipline.

• Around 3-5 years of relevant experience in quality, logistics, warehousing, supply chain or continuous improvement.

• Strong experience in warehouse or 3PL operational processes.

• Hands-on experience with CAPA, root-cause analysis, operational audits and SOP governance.

• Strong data-analysis capability, including dashboards, KPI reporting and trend analysis.

• Experience with SAP and WMS systems will be advantageous.

• Good understanding of inbound, outbound, reverse logistics, kitting, replenishment and related warehouse processes.

• Able to identify operational gaps and drive practical process-improvement initiatives.

• Able to manage multiple priorities and respond to urgent operational requirements.

Additional Advantages

• Experience in data-centre logistics or value-added warehouse services.
• Exposure to Lean, Six Sigma or other continuous-improvement methodologies.
• Experience managing subcontractors, transporters or vendors.
• Experience supporting warehouse process implementations or operational start-ups.

Email to [email protected]

***We do not charge our candidates any referral nor bind them with any contract.***

 Joie Chang

 Deputy Consulting Director

Reg no.: R2090601 | EA No: 13C6684

Thank you for your interest in this position. Our shortlisting period is 3 working days. Only shortlisted candidates will be contacted for further consideration.

If you do not receive communication from us within this timeframe, it's likely that your application has not been shortlisted by our client. In such cases, we recommend that you continue your job search to maximize your opportunities. We wish you all the best and should we have any suitable roles that match your experiences/ qualifications/ preferences, we will reach out to you.