Quality Lead

Job highlights

• 2 5 years of experience in sales quality,sales operations,or audit roles (inside sales / . charter / B2B preferred)
• . Data-driven mindset with experience in reporting,dashboards,and impact analysis

Quality Lead Charter Sales

Location: Delhi Jhandewalan

Department: Charter Sales

Level: L3

Work setting:- Work From Office

Working days:- 5 days/week

Role Overview

We are looking for a Quality Analyst to drive excellence across our Charter Sales function by

auditing sales interactions, ensuring SOP adherence, and improving overall sales effectiveness.

This role will play a critical part in maintaining customer trust, sales hygiene, and measurable

performance improvement.

Key Responsibilities

Conduct regular quality audits of charter sales representatives across calls, emails, and

CRM activities.

Ensure sales hygiene throughout the sales cycle, including documentation, follow-ups,

and CRM accuracy.

Verify strict adherence to SOPs, pricing guidelines, and approval workflows.

Audit sales conversations to ensure no over-promising and that all information shared

with customers is accurate and compliant.

Evaluate sales interactions for efficacy, including need discovery, solution fit,

communication clarity, and closure effectiveness.

Create efficacy mapping frameworks to identify skill gaps and coaching opportunities.

Track, analyze, and report quality scores, trends, and recurring issues.

Measure the impact of quality interventions on conversion rates, deal value, customer

satisfaction, and repeat business.

Partner with Sales Leaders and Training teams to drive continuous improvement and

enablement initiatives.

Key Metrics / Success Indicators

Quality audit scores and compliance rates

Reduction in customer escalations and misinformation

Improvement in conversion rates and deal accuracy

SOP adherence and hygiene compliance

Measurable uplift post-coaching or corrective actions

Qualifications & Skills

2 5 years of experience in sales quality, sales operations, or audit roles (inside sales /

charter / B2B preferred).

Strong understanding of sales cycles, SOPs, and CRM hygiene.

Ability to identify over-promising, misalignment, or risk in sales conversations.

Data-driven mindset with experience in reporting, dashboards, and impact analysis.

Excellent communication skills with a coaching-oriented approach.

High attention to detail and strong stakeholder management skills.

Why Join Rally OurBus

Be part of a fast-growing, mission-driven mobility company

High ownership role with visible impact on revenue and customer trust

Opportunity to build and scale quality frameworks from the ground up