Quality Management Supervisor

Job Summary About the job Quality Management Supervisor The Quality Management Supervisor is responsible for ensuring daily execution of quality standards at warehouse level , focusing on SOP compliance, team discipline, task distribution, and operational consistency. The role ensures that all quality-related processes are properly executed and sustained at ground level.

Key Responsibilities

• Daily Quality Execution & SOP Compliance
• Ensure strict adherence to SOPs across warehouse operations
• Conduct daily checks on collecting, packing, and dispatch activities
• Identify and correct operational errors immediately
• Task Distribution & Workforce Stability
• Ensure proper distribution of tasks across team members
• Maintain cross-training to avoid single-point dependency
• Ensure operations continue smoothly even during absenteeism
• Team Coaching & Capability Development
• Conduct regular refresher training on SOPs and quality standards
• Reinforce awareness of proper procedures and operational discipline
• Support development of consistent team performance
• Operational Issue Handling
• Address daily quality issues at warehouse level
• Coordinate with Officer/Management for escalations when needed
• Ensure timely resolution of recurring operational gaps
• Quality Data Support & Reporting
• Support maintenance of quality records (DM, damage files, SCB/SRD)
• Ensure accurate encoding and updating of operational quality data
• Assist in preparation of DDR and warehouse damage reports
• Coordination with Other Departments
• Communicate quality issues to RTM, Warehouse Operations, and Admin
• Ensure timely feedback loop for operational corrections
• Support implementation of agreed improvements

Key Requirements

• College graduate or equivalent experience
• At least 1–3 years experience in warehouse operations or quality support
• Strong understanding of SOP compliance and operational discipline
• Good communication and coordination skills
• Basic Excel and reporting knowledge

Critical Success Factors

• Consistent SOP compliance at warehouse level
• Reduced operational errors due to better task distribution
• Improved team discipline and coverage stability
• Fewer repeat issues due to proper training reinforcement