Quality Management Supervisor - QC/QA/Sanitation

DUTIES & RESPONSIBILITIES

1.       Confidentiality & Intellectual Property Protection

●      Strictly adhere to all company policies on confidentiality and intellectual property protection.

●      Ensure that proprietary formulations, processes, and business strategies are shared only with authorized personnel and protected from external disclosure.

●      Ensure that all staff under supervision are aware of and adhere to confidentiality agreements and company policies regarding information security.

2.       Leadership

●      Professionally supervise the QC Department and Sanitation Section to provide objective feedback, performance evaluations, and provide disciplinary actions if deemed necessary.

●      Lead, mentor, and train the QC and Sanitation team members to provide and increase knowledge on all established standard processes, GHP practices, and food safety regulations.

●      Conduct necessary meetings to ensure full awareness of the QC team.

●      Conduct sourcing of seminars, workshops, and exposure activities that may enhance the awareness and competency of the QC team and schedule accordingly.

●      Spearhead the setting, planning, and finalizing of appropriate Key Performance Indicators of QC Team.

●      Prepare and collate all documents to support established KPI objectives.

●      Report to the top management during KPI Defense with the appropriate presentation reflecting KPI objectives evidences.

●      Verify the weekly schedule rotation of QC and Sanitation personnel.

●      Attend and participate in management meetings required by the top management.

●      Provide leadership assistance to the QC Department in case of absence of QC Management.

3.       Quality & Process Control Management:

●      Strictly oversee and manage quality control inspection and activities during various stages of processing including raw material preparation, production, cooking, packing, and boxing to ensure that all established procedures, parameters, and food safety and regulatory requirements are implemented and observed.

●      Strictly oversee and manage the monitoring of processing procedures ensuring that all products meet the required parameters and specifications for taste, texture, appearance, and dimensions.

●      Strictly oversee and manage the sampling, evaluating, and verifying of raw materials, semi-processed, and finished products and ensure it complies with product quality expectations.

4.       Food Safety & Quality Compliance Support

●      Ensure that proper sanitation and GHP protocols are followed throughout the processing facility, including equipment, personnel, and the environment.

●      Strictly ensure that established CCP and OPRP guidelines are strictly implemented, observed, and timely monitored by QC Team and Operation Team.

●      Participate in scheduled audits namely: FSSC Audits, Internal Audits, GHP Audits, NMIS Audits, FDA Audits, and client audits by: attending training and seminars to gain competency; ensuring the established standard processes, GHP and FSSC practices, and food safety regulations are effectively implemented on all operations areas.

●      Participate in Food Safety Teams and its corresponding training if selected or required.

●      Ensure that established pest control management systems are in place.

5.       Monitoring & Documentation

●      Manage, verify, and safekeep all QC monitoring documents, meeting minutes, incident reports, product complaints, and corrective action reports.

●      Ensure that monitoring reports and documents are accomplished in a timely manner.

●      Ensure that CCP monitoring forms are accomplished in a timely manner.

●      Safekeep accurate records of accomplished in process monitoring forms ensuring effective and efficient traceability and are in compliance with food safety and regulatory requirements.

●      Provide suggestions in updating or improving established procedures and quality control documents as needed.

●      Ensure the inventory reports of cooked products in the chillers are timely conducted.

●      Oversee the team in accomplishing product recall and traceability exercises.

●      Appropriately file and verify incident reports during non conformances encountered or deviations for proper documentation.

●      Accomplish bi-annual KPI for QC team and ensure that the Key Performance Indicators set are met by the entire QC team.

●      Verify QC Dispositions prepared by QC personnel.

6.       Problem Solving & Corrective Actions

●      Spearhead investigations and provide solutions resolving quality issues, process deviations, substandard products, and customer complaints encountered.

●      Diligently respond to product concerns and conduct appropriate evaluation of the validity of product concern.

●      Provide and implement a final corrective action plan to prevent recurrence of process deviations and quality issues.

●      Oversee the execution of appropriate corrective action plans to non conformances or deviations.

7.       Communication & Reporting

●      Constant communication with all QC team members for proactive approach in regards to raising concerns, shift changeover, etc.

●      Consistently provide updates to QC Management regarding operation activities, deviations, and concerns.

●      Immediately report to QC Management in case of operation deviations and provide suggestions for corrective actions.

●      Effectively communicate with QC Management regarding any concern or issues to ensure that quality concerns are promptly addressed.

●      Ensure that all critical responses and actions especially cost implicating decisions shall have the approval of TQM Division Head.

8.       Sustainability & Waste Reduction

●      Ensure that proper handling of raw materials, emulsions, and processed goods are observed to avoid operations delay and prevent unnecessary wastages.

●      Proactively provide improvement suggestions regarding established procedures to improve production yield and reduce wastage.

●      Ensure that the preparation of products for sample retention, analysis, sensory evaluation, and client submission are correct to avoid additional costs of resampling.

●      Consistently conduct strict routine inspections in the processing areas to ensure that all product parameters are met, therefore reduce the scrappage produced from substandard products.

●      Ensure that retained samples are diligently monitored through inventory, and are sealed and well organized in the storage areas to prevent unnecessary disposal of retained samples.

●      Ensure that product dispositions are appropriately evaluated and provide cost effective dispositions.

9.       Cross-functional Team Collaboration

●      Ensure that proper and timely tagging of: raw materials; excess emulsions; processed materials prior stuffing / cooking / packing; and cooking chambers are religiously observed in respective areas.

●      Closely work with the R&D Department to address any quality concerns that may be encountered during and after product launch.

●      Constantly collaborate with the Operation Departments to implement preventive measures that may lead to operation deviations.

●      Constantly collaborate with the Operation Departments to identify and implement process improvements that could enhance product quality, operational efficiency, and yield improvements.

●      Offer assistance in providing technical support to other concerning departments as needed.

10.    Tools & Facilities Management

●      Oversee the proper management of QC Team tools such as calipers, rulers, and thermometers.

●      Ensure loose item monitoring forms are diligently monitored and verified.

●      Ensure that daily test weight of digital analog scales prior use are conducted.

●      Observe proper hygiene and maintenance at the laboratory area.

11.    Sanitation Management

●      Develop and implement sanitation schedules, procedures, and best practices to ensure food safety compliance with regulatory standards.

●      Conduct regular inspections of sanitation practices to ensure effectiveness and adherence to standards.

●      Oversee the sanitation team to ensure the hygiene and sanitation of all the manufacturing facilities, tools, and equipment.

●      Oversee chemical preparation and inventory.

●      Oversee the pest control of facilities.

●      Prepare and verify the weekly schedule of the sanitation team.

●      Constant communication with third party sanitation providers as needed.

●      Review and renewal of contract with third party provider.

●      Continually source alternative suppliers and/or providers for cost effectiveness and operational improvements.

12.    Perform other duties that may be assigned from time to time.