QUALITY MANAGER / ASSISTANT MANAGER

JOB DESCRIPTIONS

• Establish, implement, monitor, and review the department’s annual KPIs.
• Evaluate departmental performance and ensure quality objectives are aligned with overall company goals.
• Take ownership of customer complaints and ensure timely response and resolution.
• Prepare and review quality-related reports such as 8D, RCCA, SCAR, and Failure Analysis.
• Implement corrective and preventive actions to eliminate root causes and prevent repeated issues.
• Act as the key quality contact person for customers.
• Provide quality updates, reports, and technical information during customer meetings and reviews.
• Maintain effective communication with customers to support a high level of customer satisfaction.
• Work closely with internal departments to investigate and resolve customer quality concerns.
• Monitor quality-related projects and action plans to ensure timely completion and proper follow-up.
• Plan and organize CQE departmental activities and manage daily quality operations.
• Supervise, guide, coach, and assess team members to improve their technical capabilities and quality knowledge.

JOB REQUIREMENTS

• Bachelor’s Degree in Mechanical Engineering, Mold Engineering, Manufacturing Engineering, or another relevant engineering discipline.

• At least 5 years of experience in Quality Engineering, Customer Quality Engineering, or a related quality function.

• Minimum 3 years of experience in a supervisory, team lead, or managerial capacity.

• Able to understand, read, and interpret engineering drawings and technical specifications.

• Good understanding of mold construction, machining principles, and practical mold design concepts.

• Familiar with ISO 9001 Quality Management System requirements and procedures.

• Knowledge of BOM structures, project development stages, and related process flows.

• Hands-on experience in managing customer complaints, RMA cases, response timelines, and follow-up actions.

• Strong knowledge and practical application of:

  • QC 7 Tools
  • FMEA (Failure Mode and Effects Analysis)
  • Reliability analysis and technical report preparation
  • Mechanical manufacturing processes including stamping, machining, and molding

• Strong ability to coordinate and communicate effectively across different departments when addressing quality matters.

• Demonstrated leadership, team management, and people development capabilities.

• Strong customer-oriented mindset with a commitment to quality performance and customer satisfaction.