Quality Manager

About the role

This position plays a crucial strategic role in ensuring the highest standards of product quality, safety, and compliance across our operations. As Quality Manager, you will be responsible for developing and implementing comprehensive quality assurance and control systems that protect our brand reputation, meet regulatory requirements, and exceed customer expectations. This role is integral to maintaining operational excellence and driving continuous improvement throughout our production and distribution processes.

Key responsibilities

• Develop, implement, and maintain quality assurance policies, procedures, and systems across manufacturing and logistics operations
• Conduct regular quality inspections and audits of production processes, finished products, and packaging materials to ensure compliance with industry standards and regulations
• Investigate product quality issues, non-conformances, and customer complaints, determining root causes and implementing corrective and preventive actions (CAPA)
• Manage quality testing and documentation, including raw materials, in-process products, and final finished goods
• Lead and supervise the quality control team, providing training, mentoring, and performance management
• Ensure compliance with all relevant food safety regulations, industry standards, and Pepsi-Cola global quality requirements
• Collaborate with production, supply chain, and operations teams to optimise quality outcomes and reduce defects
• Prepare and present quality reports, metrics, and performance data to senior management
• Manage quality-related documentation, record-keeping, and traceability systems
• Identify opportunities for process improvements and implement quality enhancement initiatives

What we're looking for

• Bachelor's degree in Food Science, Engineering, Quality Management, or a related discipline
• Minimum 5 years of professional experience in quality assurance and control within manufacturing or food and beverage production environments
• Proven experience implementing and managing quality management systems (ISO 9001, HACCP, or equivalent certifications)
• Strong knowledge of food safety standards, regulatory requirements, and industry best practices
• Demonstrated expertise in root cause analysis, corrective and preventive actions (CAPA), and quality problem-solving methodologies
• Excellent leadership and team management skills with the ability to motivate and develop staff
• Proficiency in quality management software and statistical analysis tools
• Strong communication skills with the ability to present findings and recommendations to diverse stakeholders
• Attention to detail and a commitment to continuous improvement and operational excellence
• Ability to work effectively in a fast-paced manufacturing environment and manage multiple priorities

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