Quality Manager

Company Overview:

SMT Technologies Sdn Bhd is the world's Top 41 ranked Electronic Manufacturing Services (EMS) provider. Incorporated in October 1993, SMTT is one of the market leading EMS provider in South East Asia (Malaysia, Thailand) that offer a whole range of services ranging from product design, complete box build manufacturing and full turnkey solutions. We are focused on delivering best in class manufacturing, product development, engineering and supply chain solutions to OEM's in the computing, medical devices, lighting, industrial and consumer sectors.

SMTT is committed to a workforce free of harassment and discrimination. Companies shall not engage in discrimination based on race, caste, national origin, age, gender, sexual orientation, ethnicity, disability, pregnancy (exclude foreign worker, base on national law), religion, political affiliation, union membership or marital status in hiring and employment practices.

Job Description:

• Oversee customer quality audits, 8D responses, and product qualifications.
• Main liaison with customers on all quality-related matters, including audits, complaints, and performance reviews.
• Lead 8D investigations and ensure timely, effective closure of customer complaints and returns (RMA).
• Manage and monitor Customer Scorecards, DPPM trends, and customer satisfaction metrics.
• Oversee new product qualifications and ensure customer-specific quality requirements are fulfilled during NPI.
• Coordinate customer audits, quality agreements, and continuous improvement initiatives.
• Work closely with cross-functional teams (Engineering, Production, Supplier Quality) to prevent recurring issues and drive corrective actions.
• Champion zero-defect mindset and customer-first quality culture on the production floor.

Requirements:

• Bachelor’s Degree in Engineering, Quality, or equivalent.
• Minimum 8 years of working experience in EMS or electronics manufacturing, with at least 3 years in a managerial role.
• Strong knowledge in ISO9001, IATF16949, IPC standards, 8D, FMEA, and SPC tools.
• Excellent leadership, communication, and problem-solving skills.
• Experience dealing with international customers and audit bodies is a strong advantage.