Quality Manager

Objective of the Position:

Assist the ENA facilities with the implementation of the global production quality standards and systems to ensure products meet company standards, customer expectations and regulatory requirements. Process escalations to the satisfaction of external customers and internal needs ensuring the application of lessons learned from prior escalations.

Essential Accountabilities: The position incumbent ensures, that

• Provides expert knowledge and acts as BU contact person for implementation of Global production standards and processes throughout all BUAM facilities
• Provides training and competence related to Quality Basics and Problem Solving
• Supports in developing global standards for shop floor quality in international teams, e.g. by collecting best practices solutions
• Participates with global quality network for shop floor quality (production quality).
• Supports in case of escalation on production- or supply performance
• Provides expert knowledge and acts as BU contact person for quality escalations
• Provides standards and guidance in case of quality escalations in alignment with affected global functions
• Acts as support and if necessary takes the lead for formal customer escalations
• Acts as support and if necessary takes the lead for quality escalations related to field risks
• Leads the relation with the customer on management level during escalations
• Ensures timely information flow between plants, BU, affected global functions and the legal and insurance department in the event of escalation, as needed
• Ensure the exchange and application of "Lessons Learned" between BU and Plants as outcome of escalations
• Monitors and drives the status of “Early Quality Alerts”
• Standardize methods for inspection according to global guidelines and best practices
• Work instructions are audited at BUAM production facilities to ensure that all standardize work sheets and that the related measuring equipment is available and meet requirements (e.g. GR&R studies)
• Regular process audits are performed to ensure respect to the standardize work and control plan on the production lines
• Necessary quality records are in use and maintained in accordance with the control plan requirements and the quality basics
• Support is given to the production facilities in the implementation of the quality basics (planning, training, implementation and audit to confirm compliance)
• Lesson learned and continuous improvements from problem solving activities are communicated and driven to the other manufacturing plants for similar programs, process and products

Secondary Accountabilities: The position incumbent ensures, that

• Quality indicators are reviewed for all BUAM facilities and ensure that the quality indicators are well tracked and they have positive trends.
• BUAM Production facilities respect IATF 16949 requirements.
• Conduct all business related activities for, and on the behalf of, Eberspaecher within the limits of applicable local, state, and federal legal requirements.
• Other duties as assigned.

Requirement Profile

Professional Background / Basic Qualification / Work Experience:

• Bachelor's degree (B. A.) in science, engineering or closely related field
• Minimum five years of related work experience in automotive quality field
• Minimum 5 years’ experience in working for a manufacturing automotive supplier
• Ability to travel domestically by car or plane
• To perform this job successfully, an individual must be proficient in Microsoft Office
• Working knowledge of AIAG quality requirements (APQP, FMEA, control plans, PPAP, SPC, MSA
• Working knowledge of IATF 16949 requirements

Technical Expertise:

• Ability to apply mathematical concepts and operations, including calculations, percentages, etc.
• Ability to read and comprehend simple instructions, short correspondence, and memos, and write simple correspondence.
• Analytical- Synthesize complex or diverse information; Collects and researches data; Uses intuition and experience to complement data; Designs work flows and procedures .
• Business Acumen- Understands business implications of decisions.
• Knowledge of continuous improvement of products for manufacturability.
• Knowledge of engineering fundaments, and exhaust systems.
• Project Management- Develops project plans; Coordinates projects; Communicates changes and progress; Completes projects on time and budget; Manages project team activities.
• Strives to continuously improve expertise, knowledge and skills.