Quality Manager

About the role

Responsible for overseeing the entire quality function within the organization, serving as the QEMS Management Representative. This role involves leading quality engineering, regulatory compliance, supplier quality, and continuous improvement initiatives to ensure products meet industry standards, customer expectations and necessary legal compliance. The position requires a blend of technical expertise, leadership, and strategic thinking in a fast-paced company setting.

Key responsibilities

• Drive site and product quality metrics by tracking, analysing, and reporting on key quality metrics such as defect rates, yield percentages, and customer satisfaction scores
• Identify trends, deploy best practices across teams, and initiate continuous improvement projects to enhance operational efficiency and product quality in the electronics manufacturing process
• Promote the use of structured problem-solving techniques (Root Cause Analysis, 8D, or Fishbone diagrams) to address quality issues
• Lead the closure of both internal and customer feedback loops, manage Corrective and Preventive Actions (CAPA), and ensure timely execution to prevent recurrence
• Manage and develop direct reports including quality engineers and quality inspectors, accountable for their work quality and delivery
• Oversee the comprehensive quality operations, including Quality Engineering, Regulatory Compliance (tailored to QEMS requirements such as ISO 9001/14001 or relevant Malaysian standards)
• Coordinate and lead all audit activities, including preparation, execution, and follow-up for internal audits, external certifications, and customer audits
• Evaluate and qualify suppliers, conduct regular performance reviews, and implement quality assurance protocols for incoming materials and components
• Collaborate with procurement to resolve supplier-related issues, ensuring supply chain reliability in the electronics sector
• Support NPI projects review, including process validations and cross-functional team collaborations to address emerging quality challenges

About you

• Bachelor's degree in Engineering (preferably Electrical, Electronics, or Mechanical), Quality Management, or a related field
• 8-10 years in quality related roles within the electronics or manufacturing industry
• 3-5 years in a leadership position managing a team of 8-10
• QEMS frameworks (ISO 9001, ISO14001 etc.)
• Lean and Six Sigma concepts and tools
• Data analysis tools
• Communication and presentation skills
• Ability to lead and multi-task in a dynamic environment
• Certifications such as Certified Quality Engineer (CQE), ISO Lead Auditor, or Six Sigma Black Belt are advantageous
• Knowledge on electronics switch, encoder, potentiometers will be prioritize
• Mandarin proficiency is a must