QUALITY MANAGER

JOB DESCRIPTIONS:

• Formulate, implement, and review annual departmental KPIs
• Monitor performance results and ensure alignment with organizational quality goals
• Lead and respond to customer complaints in a timely manner
• Prepare 8D, RCCA, SCAR, and Failure Analysis reports
• Drive corrective and preventive actions to avoid recurrence
• Serve as the main quality representative to customers
• Provide quality information, reports, and participate in customer quality meetings
• Ensure customer satisfaction through effective communication and service
• Coordinate cross-department activities to resolve customer quality issues
• Track project status, drive timely closure of actions, and communicate progress
• Develop work plans for the CQE department and oversee daily quality operations
• Lead, coach, and evaluate team members to enhance technical and quality competencies

JOB REQUIREMENTS:

• Bachelor’s degree in Mechanical Engineering, Mold Engineering or any related engineering field

• Minimum 5 years of relevant experience in quality engineering or customer quality

• Minimum 3 years of supervisory or management experience

• Ability to read and interpret technical drawings (drawing interpretation)

• Knowledge of mold structure, machining theory, and practical mold design

• Familiarity with ISO 9001 quality management processes

• Understanding of BOM logic and project phase workflows

• Proficiency in customer complaint handling, RMA processes, and timely response control

• Strong capability in:

  • QC 7 Tools
  • FMEA (Failure Mode & Effects Analysis)
  • Reliability analysis and report preparation
  • Understanding of mechanical manufacturing, stamping, molding processes

• Competent in cross-functional communication and coordination on quality issues

• Strong team leadership and people management skills

• Customer service mindset with focus on customer satisfaction