Quality Manager

About the role

PT Alcotraindo Batam is a cigarette manufacturer producing everything from raw material intake through to finished goods, with product reaching more than ten countries worldwide. The site is investing in its Quality function and is looking for a hands-on Quality Manager to take ownership of product quality across a 20+ person team, multi-shift manufacturing operation. This role reports directly to the Senior Manager, Manufacturing Excellence & Quality, and sits at the centre of the site's next phase: building out IWS/TPM led daily management systems, strengthening the quality management system end to end and raising the bar on customer and brand-owner audit readiness.

Key responsibilities

• Full ownership of product quality across Primary and Secondary manufacturing, incoming material inspection and the CI Laboratory
• Manage Quality KPIs: Visual Quality, Physical Quality, Complaints, Infestation/Pest Management, Chemical & Sensory Quality and drive improvement actions
• Work directly alongside manufacturing team to introduce work instructions, provide training and support at every level of manufacturing operations
• Lead and develop a 20+ person, multi-shift Quality team, including shift-level QC leadership
• Build a strong team through coaching, mentoring, specific training and performance evaluations
• Own the site's quality management system: document control, internal audit programme, CAPA, and customer/consumer complaint and non-conforming product (NCP) resolution
• Partner with Production, Engineering, Planning and Warehouse to resolve chronic quality issues and reduce customer complaints
• Budget Manpower, Equipment, Spare parts, consumables optimally which directly connects to P&L
• Support Product Development through trials and technical input on new products, materials and equipment as per global standards
• Prepare the site for customer, brand-owner and third-party quality audits

About you

• 8–10+ years of experience in the tobacco industry (hard requirement)
• Core production/manufacturing, in-process quality, finished goods quality, incoming material quality or supply chain quality backgrounds preferred
• Hands-on factory floor experience strongly encouraged
• Proven leadership of multi-shift manufacturing teams (20+ people)
• Hands-on shopfloor leadership experience
• Strong root cause analysis and structured problem-solving skills (Six Sigma, 8D or FMEA exposure an advantage)
• Track record of driving improvement through internal audits and cross-functional stakeholder management
• High adaptability to change
• Fluent English required. Bahasa Indonesia is an advantage, not a requirement
• Willingness to relocate to Batam, Indonesia

About us

PT Alcotraindo Batam is a cigarette manufacturer producing everything from raw material intake through to finished goods, with product reaching more than ten countries worldwide.