Quality Manager

Roles and Responsibility

• Develop and implement comprehensive quality control processes to ensure consistency and excellence in all aspects of the business.
• Lead and manage a team of quality professionals, providing guidance and support to achieve departmental goals.
• Conduct regular audits and assessments to identify areas for improvement and implement corrective actions.
• Collaborate with other departments to develop and implement process improvements that enhance overall quality.
• Analyze data and metrics to measure performance and identify trends for improvement.
• Develop and maintain relationships with external partners and vendors to ensure high-quality service delivery.

Job Requirements

• Proven experience in quality management, preferably in a BPO/Call Centre environment.
• Strong knowledge of quality control processes, including auditing and assessment techniques.
• Excellent leadership and communication skills, with the ability to motivate and guide a team.
• Ability to analyze data and metrics to inform quality decisions.
• Strong problem-solving skills, with the ability to identify root causes and implement effective solutions.
• Experience working in a fast-paced environment, prioritizing multiple tasks and deadlines.