Quality Manager

Position Summary

The Quality Manager will be accountable for the entire Quality Management System function. In this role, you will integrate and develop processes that meet business needs across the organization, manage complex issues within the functional area of expertise, be involved in long-term planning, and contribute to the overall business strategy. The Quality Manager will maintain third party certifications, including AQS 7004, CP, NDT and prevent minimal findings. Will be responsible for resolving customer quality issues in a timely manner. Will manage internal quality issues and make sure they are handled in a proactive, interactive and professional manner.

Essential Duties and Responsibilities

Ensure the reputation and integrity of the company by meeting all customer, regulatory authority, and third-party assessor requirements
Responsible for implementing quality compliance, assurance and improvement initiatives
Manages & works closely with the Quality Team to support the resolution of customer quality defects
Works with the Quality Team & Supply Chain leadership to drive improvements in supplier quality performance
Works directly with suppliers to improve supplier quality performance
Monitors site dashboard performance trends to identify and drive opportunities for quality improvement.
Establish and implement metrics for monitoring system effectiveness and to enable sound quality decisions – product, supplier, customer, regulatory and systems quality
Ensures the site is properly prepared for internal, customer and/or third party, regulatory audits and ensures audits are properly managed
Supports contract reviews for new contract awards, POCs and customer and supplier LTA’s
Provide necessary training to improve Quality Assurance Maturity across the business
Oversee the root cause and corrective action process to drive effective process & quality improvements
Achieve company goals through managing and mentoring the QA team.
Maintain AQS 7004, CP and NDT certifications. Manage the internal and external auditing process.
Develop policies to support Quality Improvement Plans
Seek, share and institutionalize best practices
Provide leadership and experience in support of lean manufacturing, product engineering, and manufacturing quality
Ability to motivate others and achieve results
Strong analytical and quantitative skills
Statistically literate and familiar with Six Sigma quality concepts and tools
Demonstrated commitment for process improvement
Customer - focused on defining quality and establishing priorities
Strong oral and written communication skills
Ability to deliver effective presentations and educate at all levels of the organization.
Proficiency in math and blueprint reading
Ability to effectively read, write and verbally communicate in English

Areas of Responsibility

Business Management System Quality Representative
Internal quality issue resolution
Customer quality issue resolution
Supplier quality issue resolution
Business Management System oversight
Conduct internal Business Management System audits
Quality Manual ownership
3rd party certification audit focal
Customer Quality liaison
Customer audit focal
Hardware qualification / conformity
Supplier Quality liaison
Hardware qualification / conformity
Supplier qualification / approval
Supplier audits
Regulatory Agency Quality Liaison
Agency audit focal
Hardware qualification / conformity
Site Calibration Management
Develop, implement and manage site system

Position Requirements

Bachelor’s degree in technical, engineering or business is highly preferred or adequate experience and training.
Minimum 7 years’ experience in aerospace industry in a quality assurance manager role.
Extensive knowledge of Lean, Six-Sigma, and other continuous improvement theories and tools.
Experience with internal and external quality audits.
Experience developing and maintaining quality procedures and policies.
AQS 7004 certification compliance management.