质量经理 Quality Manager

该职位来源于猎聘 Key Responsibilities: 1. 质量战略与体系：制定并实施公司全面质量管理战略与年度质量目标；维护并持续改进 ISO 9001 质量管理体系，组织内部审核与管理评审；对接集团全球质量标准及各类产品认证（如 CE、ATEX 等），确保体系符合性与认证有效性。 Quality strategy & system: develop and implement the TQM strategy and annual quality objectives; maintain and continuously improve the ISO 9001 QMS, organizing internal audits and management reviews; align with Group global quality standards and product certifications (e.g. CE, ATEX), ensuring compliance and certification validity. 2. 全过程质量控制：建立健全来料检验（IQC）、过程检验（IPQC）、成品检验（OQC）标准、流程与作业规范；主导检验方案优化与自动化/防错（Poka-Yoke）导入，从源头预防质量问题的发生。 End-to-end quality control: establish and refine standards, processes and work instructions for incoming (IQC), in-process (IPQC) and final (OQC) inspection; lead optimization of inspection plans and deployment of automation / Poka-Yoke to prevent defects at source. 3. 供应商质量管理：负责供应商准入审核、定期审核与绩效评估（来料合格率、PPM、准时交付等）；推动关键供应商质量改进计划，协同采购部门管理供应商质量风险。 Supplier quality: manage supplier qualification audits, periodic audits and performance evaluation (incoming pass rate, PPM, on-time delivery, etc.); drive quality improvement plans for key suppliers and manage supplier quality risks together with the procurement team. 4. 客户质量与投诉处理：负责客户投诉、退货及质量问题的快速响应与处理，主导 8D 问题解决流程（D0–D8），确保根因分析与纠正预防措施有效落地；定期开展客户满意度调查，将客户声音（VOC）转化为内部改进项。 Customer quality & complaint handling: ensure fast response and resolution of customer complaints, returns and quality issues; lead the 8D problem-solving process (D0–D8) to ensure effective root-cause analysis and corrective/preventive actions; conduct regular customer satisfaction surveys and translate the Voice of Customer (VOC) into internal improvement actions. 5. 持续改进：运用 PDCA、六西格玛、精益等工具与方法，主导跨部门质量改进项目；建立并跟踪质量 KPI（不合格率、PPM、客诉率、质量成本 COPQ 等），定期向管理层汇报质量绩效并推动目标达成。 Continuous improvement: lead cross-functional quality improvement projects using PDCA, Six Sigma and lean methodologies; establish and track quality KPIs (defect rate, PPM, complaint rate, Cost of Poor Quality, etc.), reporting quality performance to management regularly and driving target achievement. 6. 团队管理与质量文化：负责质量团队（IQC/IPQC/OQC/QA）的组建、培养与绩效管理；制定质量培训计划，提升全员质量意识，推动「质量是每个人的责任」的全面质量管理文化落地。 Team management & quality culture: build, develop and manage the quality team (IQC/IPQC/OQC/QA); develop quality training plans, raise company-wide quality awareness, and embed the TQM culture that “quality is everyone's responsibility”. Qualifications: 教育背景：机械、电气、自动化、工业工程、质量管理等相关专业，本科及以上学历。 Education: Bachelor's degree or above in Mechanical, Electrical, Automation, Industrial Engineering, Quality Management or related fields. 工作经验：8年以上制造业质量管理经验，其中3年以上质量经理或同等管理经验；有阀门执行器、机电设备或工业设备制造行业经验者优先；有与外资集团总部或欧美客户对接经验者优先。 Experience: 8+ years in manufacturing quality management, including 3+ years as a Quality Manager or equivalent; experience in valve actuators, electro-mechanical or industrial equipment manufacturing is preferred; experience interfacing with a foreign Group HQ or European/US customers is preferred. 专业证书：ISO 9001 内审员或主任审核员资格；六西格玛绿带/黑带、注册质量工程师（CQE）或同等资质者优先。 Certifications: ISO 9001 internal or lead auditor qualification; Six Sigma Green/Black Belt, Certified Quality Engineer (CQE) or equivalent is preferred. 专业技能：熟练掌握 8D、FMEA、SPC、MSA、APQP、PPAP 等质量工具与方法；熟悉质量管理体系及计量管理；熟练使用办公软件与质量管理相关信息系统。 Technical skills: proficient in quality tools and methodologies such as 8D, FMEA, SPC, MSA, APQP and PPAP; familiar with QMS and metrology/calibration management; skilled in office software and quality-related information systems. 语言能力：英语读写流利、口语可沟通（需与集团总部及海外客户对接）。 Language: fluent in English reading and writing with working-level speaking (required for Group HQ and overseas customer interface). 素质要求：数据驱动、结果导向；具备较强的跨部门沟通与影响力；原则性强、敢于坚持质量标准；抗压能力强，能在多任务并行中高效推进。 Competencies: data-driven and results-oriented; strong cross-functional communication and influencing skills; high integrity and willingness to uphold quality standards; resilient under pressure and effective in handling multiple tasks.