Quality Manager

Responsibilities:

The core responsibility is to formulate and execute the company's overall quality system, ensuring compliance in project/product quality delivery.

Quality Strategy & System

• Define Quality Strategy: Formulate global quality objectives and implementation paths based on business strategy and customer requirements. Manage global quality metrics, Key Performance Indicators (KPIs), and management review processes to monitor performance and identify trends.
• Establish & Maintain Quality System: Build and optimize the global quality management system to comply with international standards (e.g., ISO 9001, ISO 27001) and customer-specific requirements, ensuring all partners follow a unified set of quality standards and processes.
• Quality Cost Management: Monitor and analyze global Cost of Quality (COQ), including prevention, appraisal, internal failure, and external failure costs. Drive initiatives to reduce failure costs and improve profitability.
• Customer Quality Interface & Crisis Management: Serve as the top-level company interface for major customer manufacturing quality audits and communications. Lead the handling of major customer complaints and quality crises, and manage quality crisis response and Root Cause Analysis (RCA) for significant quality incidents.

Quality Monitoring

• Supplier Management: Responsible for the qualification, performance evaluation, tiered management, and continuous improvement of global suppliers, especially ODM partners and factories (in Mainland China, Taiwan, Malaysia, Vietnam, Mexico, etc.).
• Shipment Quality Monitoring: Establish a monitoring system with clear objectives to efficiently track key metrics such as First Pass Yield (FPY), Rolled Throughput Yield (RTY), Outgoing Quality Level (OQL), and Customer Return Rate (DPPM).
• Crisis Response & Containment: Immediately initiate global containment actions upon major quality anomalies or batch issues. Lead troubleshooting, isolation, and containment to prevent the issue from escalating to customers.

Job Requirements:

Education: Bachelor's degree or above in Engineering fields such as Electronic Engineering, Mechanical Engineering, Automation, Industrial Engineering, or Materials Science.

Industry Experience: At least 15+ years of experience in the consumer electronics industry, with 10+ years focused on manufacturing quality and process engineering. Must have experience managing global teams.

Quality Knowledge: Quality system expert proficient in ISO 9001, IATF 16949, 7 QC Tools, SPC (Statistical Process Control), MSA (Measurement System Analysis), FMEA (Failure Mode and Effects Analysis), APQP (Advanced Product Quality Planning), and PPAP (Production Part Approval Process).

Technical Process Expertise: Extremely deep understanding of the overall manufacturing processes for consumer electronics (e.g., mobile phones, computers, IoT devices): SMT, injection molding, die-casting, painting, assembly, testing, packaging, etc. Ability to read technical drawings.

Factory Digitalization: Deep understanding and practical experience with smart factories, MES (Manufacturing Execution Systems), data analysis, and automation technologies.

Language Skills: Fluent English communication is mandatory, capable of high-level technical discussions and business negotiations with customers. Chinese background for effective communication with domestic R&D, production, and quality teams.

Soft Skills & Core Competencies

• Leadership & Influence: Ability to lead a distributed, cross-cultural global team and influence/drive partner factory teams to execute company standards without direct reporting lines.
• Strategic Thinking & Business Acumen: Ability to directly link quality issues to business outcomes (cost, profit, customer satisfaction) and think from a strategic level, not just a technical perspective.
• Communication & Negotiation: Ability to communicate clearly, powerfully, and persuasively with people from different cultural backgrounds (from company CEOs and customer representatives to factory line leaders). Capable of handling tough negotiations, such as quality penalties and improvement cost-sharing.
• Problem-Solving & Decision-Making: Ability to perform rapid data-driven root cause analysis and make decisive decisions to control the situation under immense pressure and uncertainty.