Quality Manager

POSITION SUMMARY

Maven Wireless is seeking a highly skilled and experienced Quality Manager to oversee and improve our quality management system and processes. This covers hardware and software development, production, testing and deliveries – both from our own lab and through external manufacturing partners and suppliers – ensuring that our products consistently meet our high specifications. Maven Wireless is in a scale-up phase, which means this position carries a broad and deep area of responsibility, with great potential to shape our ways of working and contribute to the company's success.

KEY RESPONSIBILITIES

• Develop and implement quality management strategies to ensure a consistently high standard of product quality across development, manufacturing and delivery.
• Collaborate with cross-functional teams to define quality requirements for new products and processes, ensuring customer expectations are met or exceeded.
• Manage supplier and subcontractor quality, including establishing and maintaining quality control procedures such as inspections, testing and audits to identify and address deviations.
• Investigate and resolve internal and external quality issues in a timely manner, implementing corrective and preventive actions to prevent recurrence.
• Support customer inquiries and audits related to quality assurance, providing documentation and evidence of compliance, and drive certification of our product portfolio against local and global regulations.
• Lead the internal Quality Forum – a cross-functional group for effectively handling quality issues – provide coaching, guidance and support to foster a culture of quality excellence.
• Develop and monitor quality KPIs, evaluate quality metrics and identify areas for continuous improvement.
• Drive adherence to relevant quality standards and regulations, including ISO 9001, ISO 14001, ISO 27001 and industry-specific requirements, and stay current on advancements in quality management practices and technology.
• Contribute to collecting and analyzing environmental data to support sustainability reporting and reduce climate impact.

QUALIFICATIONS & BACKGROUND

• Bachelor's degree in Engineering, Quality Management, or a related field; advanced degree preferred.
• Minimum of 5 years’ experience in quality management within a technology or manufacturing environment, ideally involving both hardware and software products. Experience from the telecom industry and/or a quality leadership role is considered an advantage.
• Proven track record of implementing and managing quality management systems in accordance with ISO standards.
• Strong understanding of manufacturing and development processes, quality control methodologies, and statistical analysis techniques.
• Experience working with suppliers and subcontractors to ensure quality requirements are met.
• Knowledge of relevant quality standards and regulations, such as ISO 9001, ISO 14001, ISO 27001 and industry-specific requirements.
• Proficiency with quality management software and tools, such as ERP systems, statistical analysis software, and document control systems.
• Well-written and spoken English.

PERSONAL ATTRIBUTES

• Demonstrated problem-solving and decision-making abilities, with a focus on driving continuous improvement and achieving results.
• Effective communication skills, both verbal and written, with the ability to convey complex technical information to diverse audiences.
• Excellent leadership and interpersonal skills, with the ability to motivate and inspire cross-functional teams to achieve quality objectives.
• Curious and structured, with a genuine drive to make things happen and see them through.
• Pragmatic and business-minded, with the ability to balance quality requirements, customer needs, cost and speed.