Quality Manager

• Develop and maintain the hospital’s Quality Management System (QMS).
• Coordinate implementation and monitoring of NABH standards and other applicable accreditation requirements.
• Monitor quality indicators, patient-safety indicators, and clinical/non-clinical KPIs.
• Conduct regular internal quality audits and coordinate corrective and preventive actions (CAPA).
• Identify quality gaps, risks, and opportunities for improvement.
• Investigate and document patient complaints, incidents, adverse events, and near misses.
• Coordinate Root Cause Analysis (RCA) for significant incidents.
• Prepare quality reports, dashboards, and presentations for hospital management.
• Organize and participate in quality committee meetings and follow up on action points.
• Ensure proper documentation, SOPs, policies, forms, and quality records.
• Conduct staff training on quality, patient safety, infection prevention, documentation, and accreditation standards.
• Monitor compliance with hospital policies and standard operating procedures.
• Coordinate with clinical, nursing, pharmacy, laboratory, radiology, infection-control, HR, and support departments.
• Monitor patient feedback and service-quality trends.
• Support infection control and patient-safety initiatives.
• Assist during NABH/accreditation assessments and external audits.
• Track departmental improvement projects and verify their effectiveness.
• Promote a culture of continuous quality improvement and patient safety throughout the hospital.

Pay: From ₹20,000.00 per month

Work Location: In person