Quality Manager

Job Title: Quality Manager
Job Summary

We are looking for an experienced and responsible Quality Manager to lead and manage the overall quality function of the organization. The Quality Manager will be responsible for maintaining quality standards, ensuring compliance with company and customer requirements, managing quality teams, identifying process gaps, and driving continuous improvement across operations.

The ideal candidate should have strong leadership, problem-solving, analytical, and communication skills, along with good knowledge of quality management systems and audit processes.

Key Responsibilities1. Quality Management

• Develop, implement, and maintain quality standards, procedures, and processes.
• Ensure all products/services meet defined quality standards and customer requirements.
• Monitor the overall quality performance of operations.
• Establish quality objectives, KPIs, and performance measures.
• Review quality performance regularly and implement improvement plans.

2. Team Management

• Lead, manage, and motivate the quality team.
• Allocate responsibilities and monitor team performance.
• Conduct regular team meetings and performance reviews.
• Train and develop team members on quality procedures and standards.
• Ensure the team follows company policies and quality processes.

3. Quality Inspection & Control

• Monitor inspection and testing activities.
• Ensure proper quality checks are carried out at different stages of operations.
• Identify defects, deviations, and quality-related issues.
• Analyze recurring quality problems and implement preventive measures.
• Ensure proper documentation of inspection and quality records.

4. Audits & Compliance

• Plan and conduct internal quality audits.
• Coordinate with external/customer auditors when required.
• Ensure compliance with company policies, customer requirements, and applicable quality standards.
• Track audit findings and ensure timely closure of corrective actions.
• Maintain all required quality-related documentation and records.

5. Corrective & Preventive Actions

• Investigate quality issues and identify root causes.
• Implement corrective and preventive actions (CAPA).
• Monitor the effectiveness of corrective actions.
• Reduce recurring defects, complaints, and process failures.
• Maintain proper records of quality incidents and actions taken.

6. Continuous Improvement

• Identify opportunities to improve processes and quality performance.
• Work with different departments to reduce errors, defects, and operational issues.
• Introduce effective quality control methods and best practices.
• Monitor improvement projects and measure their results.
• Promote a quality-focused culture across the organization.

7. Customer Complaints

• Monitor and manage customer quality complaints.
• Investigate complaints and coordinate with relevant departments for resolution.
• Ensure timely response and closure of customer complaints.
• Analyze complaint trends and take preventive action to avoid recurrence.
• Maintain customer complaint records and reports.

8. Reporting & Documentation

• Prepare and present regular quality performance reports to senior management.
• Track quality KPIs, defects, complaints, audit findings, and corrective actions.
• Maintain accurate quality documentation and records.
• Provide management with analysis, recommendations, and improvement plans.
• Ensure timely submission of all quality-related reports.

9. Cross-Functional Coordination

• Coordinate with Production, Operations, Maintenance, Procurement, HR, and other departments.
• Work closely with management to achieve organizational quality objectives.
• Communicate quality requirements and issues to concerned teams.
• Support departments in resolving quality-related problems.

Required Skills & Competencies

• Strong leadership and team management skills.
• Good knowledge of Quality Management Systems.
• Strong problem-solving and analytical skills.
• Knowledge of quality inspection, audits, CAPA, and root-cause analysis.
• Good communication and interpersonal skills.
• Ability to manage multiple activities and priorities.
• Strong reporting and documentation skills.
• Good decision-making and coordination abilities.
• Ability to work under pressure and meet deadlines.

Pay: ₹50,000.00 - ₹80,000.00 per month

Work Location: In person