Quality Manager

About Dortek:

Dortek are an Irish Company originating in Wicklow, we have been manufacturing a range of specialist hygienic door sets, automated doors and window systems since 1968 for installation throughout Ireland, UK, Europe, US and SE Asia. Our dedicated in-house teams deliver complex, bespoke door packages from initial design, through to specification and manufacturing, installation and final commissioning.

Dortek supply the top 20 global pharmaceutical manufacturers and provide a total project management solution of door packages across Food Manufacturing; Pharmaceutical; Cleanroom Research Laboratories; Hospitals and Retail sectors internationally. Clients choose Dortek for a variety of reasons but primarily we believe it is due to the quality of our products, our high levels of flexibility and the dedication to service we offer as a company. We pride ourselves on getting the job done.

At Dortek, we believe our success has been built upon the 152 great people who work for us. We’re a team that works hard for our clients and firmly believe our growth is down to the ambition, dedication and the expertise of everyone within the Dortek family.

ROLE OVERVIEW:

The Quality Manager will lead the development of a proactive quality culture across the business, shifting the organisation from reactive problem solving to prevention and continuous improvement.

This is a hands on role, based predominantly on the production floor, working directly with operators, supervisors and engineers to improve product quality at source. The successful candidate will focus on building capability within the team, embedding robust processes, and ensuring that quality is owned by production rather than inspected at the end. The role is not just about identifying issues, but about ensuring that sustainable corrective actions are implemented and that problems do not reoccur.

The Quality Manager position is based in our offices in Wicklow Town, and will require travel, including overnight stays, on both a regular and ad hoc basis in line with business needs.

KEY RESPONSIBILITIES:

Driving Quality Culture

• Actively lead and embed a culture where quality is built into the process, not checked at the end
• Spend the majority of time on the shop floor working with teams to improve quality at source
• Coach and support operators and supervisors to take ownership of quality standards
• Move the business away from “find and fix” to “prevent and improve”

Root Cause and Continuous Improvements

• Lead structured root cause analysis on quality issues (not surface level fixes)
• Ensure corrective and preventive actions are implemented, tracked and sustained
• Identify recurring issues and eliminate them through process improvement
• Introduce and embed practical problem solving tools across the production team

Process and Project Quality

• Develop and improve standard operating procedures to reduce variation
• Ensure quality is built into processes rather than inspected at the end
• Work with Engineering and Production to improve manufacturability and consistency
• Support new product introduction to ensure smooth transition into production

Training and Capability Building

• Train production teams on quality standards, defect identification and good practice
• Develop simple, practical training that operators can apply immediately
• Build internal capability so teams can identify and solve problems themselves

Data and Performance Improvement

• Use quality data to identify trends, not just report performance
• Translate data into actionable improvements on the shop floor
• Ensure reporting drives behaviour and decision making at production level

Cross Functional and External Collaboration

• Work closely with Production, Design, Engineering and Installation teams to close feedback loops
• Engage with suppliers to resolve quality issues and improve incoming quality

What We Are Looking For

• A hands on quality professional who prefers being on the shop floor rather than behind a desk
• Strong experience in root cause analysis and implementing lasting corrective actions
• Proven ability to influence and change behaviours within production teams
• Practical mindset able to simplify quality rather than overcomplicate it
• Experience in manufacturing environments (ideally with fabricated or engineered products)
• Someone who challenges the status quo and drives accountability

The above is a non-exhaustive summary of responsibilities that the Quality Manager will be expected to fulfil

QUALIFICATIONS AND EXPERIENCE:

• A third-level qualification in Quality Management, Engineering, Manufacturing, or a related discipline
• Minimum 5+ years’ experience in a Quality role, with at least 2–3 years in a managerial or leadership position
• Experience within a manufacturing or production environment is important
• Experience in implementing, maintaining, and improving QMS systems, including internal and external audits
• Demonstrated ability to lead root cause analysis and corrective/preventive actions (e.g. CAPA, 8D methodologies)
• Experience managing customer complaints, supplier quality issues, and non-conformance processes
• Strong understanding of regulatory and compliance requirements relevant to manufacturing in Ireland and the EU
• Experience liaising with external auditors, certification bodies, and customers
• Proficiency in quality tools and techniques (e.g. FMEA, SPC, Lean, Six Sigma principles)
• Excellent leadership, communication, and stakeholder management skills
• Strong analytical and problem-solving ability with a data-driven approach
• High level of IT literacy (ERP systems, Microsoft Office, quality reporting tools)

PREFERRED SKILLS

Dortek is seeking a proactive and quality-driven professional who thrives in a fast-paced manufacturing environmentand can adapt to evolving business and project requirements. The ideal candidate will demonstrate:

• A strong commitment to maintaining and improving the highest quality standards
• Excellent written and verbal communication skills, with the ability to engage effectively across all levels of the organisation
• Exceptional attention to detail and a structured, methodical approach to work
• Strong leadership and team management capabilities, with the ability to influence and drive a quality-focused culture
• Ability to work both independently and collaboratively within cross-functional teams
• Self-motivated, proactive, and capable of managing priorities to meet deadlines
• A flexible and solution-oriented mindset, with strong problem-solving skills
• Confidence in decision-making, particularly in relation to quality and compliance matters
• High levels of integrity, accountability, and professionalism
• Strong organisational skills with the ability to manage multiple priorities effectively

SALARY AND BENEFITS:

Dortek is offering an attractive salary and benefits package.If you are interested in becoming part of the Dortek team and making a real difference, please send your CV

Pay: €40,598.87-€69,941.90 per year

Benefits:

• Bike to work scheme
• Company pension
• On-site parking

Application question(s):

• Must be living close to the Dortek office in Wicklow Town, to travel to the office Monday to Friday for the role

Work Location: In person