Quality Manager

Role & responsibilities

1. Quality Vision and Strategy

• Develop a comprehensive quality strategy based on current performance and future targets.
• Create and execute implementation plans with clear, measurable milestones.

2. Quality Focus and Culture

• Launch quality campaigns to strengthen organizational focus on quality systems.
• Drive tangible improvements in rejection control across all departments.
• Foster active employee participation in quality initiatives.
• Establish rewards and recognition programs linked to key quality metrics.
• Conduct training programs on essential quality tools and processes.

3. Customer Quality Requirements

• Act as the customer's voice to align quality campaigns with market and customer expectations.
• Manage customer complaints and implement learnings to strengthen SOPs for zero complaints.
• Monitor evolving customer quality expectations and adjust processes accordingly.
• Serve as the single point of contact for all customers and regulatory audits.

4. Documentation & Reporting

• Establish and rigorously implement quality measurement matrices across all units.
• Develop reliable quality dashboards to monitor both micro and macro indicators.

5. Third-Party Coordination

• Coordinate with third-party inspectors for raw material and finished product testing.
• Ensure timely completion and compliance of all third-party testing activities.

6. Vendor Quality Management

• Define quality requirements and conduct periodic audits of vendor facilities and processes.
• Provide quality training and education to vendors.
• Execute vendor audits, follow-ups, and performance ratings.

7. Compliance & Standards

• Ensure adherence to organizational and regulatory quality standards.
• Verify Test Certificates (TC) and maintain material traceability and compliance.

8. Process Improvement

• Analyze quality issues and implement corrective actions to improve product reliability.
• Support continuous improvement initiatives to enhance quality control processes.

Preferred candidate profile

• Strong knowledge of QMS, ISO standards, and quality inspection processes
• Proficiency in quality tools (Six Sigma, RCA, FMEA, SPC, CAPA)
• Ability to read and interpret engineering drawings
• Strong analytical and problem-solving skills
• Experience in rejection reduction and process improvement
• Capability to develop quality metrics and dashboards
• Strong leadership and team-building skills
• Ability to drive quality culture and employee engagement
• Good customer handling and audit management skills
• Vendor quality management and audit experience
• Effective communication and coordination skills
• Strong documentation and reporting abilities
• Knowledge of regulatory compliance and standards