Quality Manager

Role & responsibilities

• Develop, implement, and monitor hospital-wide quality management systems and policies.
• Ensure compliance with NABH accreditation standards and applicable healthcare regulations.
• Conduct internal audits, quality assessments, and gap analysis across hospital departments.
• Monitor key performance indicators (KPIs), patient safety indicators, and quality improvement metrics.
• Identify non-conformities and implement corrective and preventive actions (CAPA).
• Coordinate with clinical and non-clinical departments to improve service quality and patient care.
• Monitor patient feedback, complaints, and satisfaction levels and ensure timely resolution.
• Organize quality-related training, awareness sessions, and staff development programs.
• Maintain quality documentation, audit reports, policies, SOPs, and compliance records.
• Conduct Root Cause Analysis (RCA) for incidents, adverse events, and patient safety issues.
• Prepare quality reports and present performance updates to hospital management.
• Promote continuous quality improvement and a culture of patient safety throughout the hospital.

Preferred candidate profile

• Qualification: MHA / Master's in Hospital Administration or a relevant qualification.
• Experience: 3-10 years of relevant experience in hospital quality management.
• Preferred: Experience in a NABH-accredited hospital or medical college.
• Strong knowledge of NABH standards, audits, CAPA, RCA, and quality indicators.