Quality Manager

About the role

The Quality Manager is responsible for establishing, implementing, and maintaining the company's quality management system (QMS) to ensure products, processes, and services consistently meet customer requirements, regulatory requirements, and applicable quality standards.

Key Responsibilities

• l Develop, implement, and continuously improve the company’s Quality Management System.
• l Establish quality objectives, policies, procedures, standards, and performance indicators.
• l Monitor and improve product and process quality to reduce defects, waste, and customer complaints.
• l Lead internal and external quality audits and ensure timely closure of audit findings.
• l Investigate quality issues, identify root causes, and implement effective corrective and preventive actions (CAPA).
• l Establish inspection, testing, and quality control procedures across relevant operations.
• l Monitor supplier quality and work with suppliers to resolve quality-related issues.
• l Review customer complaints, analyse trends, and coordinate appropriate corrective actions.
• l Maintain accurate quality records, reports, and documentation.
• l Ensure compliance with applicable standards, regulatory requirements, and company procedures.
• l Provide quality training and guidance to employees at all levels.
• l Develop and monitor quality KPIs and prepare regular reports for management.
• l Promote a culture of continuous improvement, quality awareness, and accountability.
• l Work closely with Production, Engineering, Procurement, Operations, and other departments to resolve quality problems and improve processes.
• l Able to communication both in Chinese and English
• l Perform those jobs or tasks assigned temporarily.

Qualifications

• l Bachelor’s degree or diploma in Quality Management, Engineering, Manufacturing, or a related field.
• l Relevant experience in quality management, quality assurance, or quality control.
• l Good knowledge of quality management systems and continuous improvement methodologies.
• l Experience with internal audits, root-cause analysis, CAPA, and quality improvement tools.
• l Knowledge of relevant industry standards and regulatory requirements.
• l Strong analytical, problem-solving, communication, and leadership skills.
• l Good proficiency in Microsoft Office and quality reporting/documentation systems.