Quality Manager

Job highlights

• Bachelor's degree in Engineering or Quality Management with 5-10 years aerospace quality experience; expertise in AS9100, ISO 9001, APQP, PPAP, FMEA, CAPA; CQE or CMQ/OE certification preferred
• Maintain and improve Quality Management System; oversee inspections and audits; lead root cause analysis and continuous improvement; manage supplier quality and customer quality support

Key Responsibilities

Quality Management System

• Maintain and improve the Quality Management System in accordance with AS9100, ISO 9001, and applicable aerospace regulations.
• Ensure compliance with customer, regulatory, and statutory requirements.
• Develop quality policies, procedures, work instructions, and quality metrics.

Quality Assurance & Compliance

• Oversee inspection, testing, and verification activities throughout manufacturing and production processes.
• Ensure product conformity to engineering specifications, drawings, and customer requirements.
• Manage non-conformance reporting (NCR), corrective actions, and preventive actions (CAPA).

Audits & Certifications

• Plan, conduct, and support internal, customer, and third-party audits.
• Coordinate certification audits and maintain AS9100 accreditation.
• Monitor audit findings and ensure timely closure of corrective actions.

Supplier Quality Management

• Evaluate and monitor supplier quality performance.
• Conduct supplier audits and qualification assessments.
• Collaborate with suppliers to resolve quality issues and improve performance.

Continuous Improvement

• Lead root cause analysis using methodologies such as 8D, 5 Why, Fishbone Diagram, and FMEA.
• Implement Lean Manufacturing, Six Sigma, and continuous improvement initiatives.
• Analyse quality data and trends to reduce defects and improve efficiency.

Team Leadership

• Lead and mentor quality engineers, inspectors, and quality technicians.
• Establish training programmes to enhance quality awareness and compliance.
• Promote a culture of quality, safety, and continuous improvement.

Customer Quality Support

• Address customer complaints and quality concerns.
• Participate in customer meetings and quality reviews.
• Ensure timely resolution of customer corrective action requests.

Required Qualifications

• Bachelor's degree in Engineering, Quality Management, Manufacturing, or a related discipline.
• Minimum 5-10 years of experience in aerospace quality management or a related field.
• Strong knowledge of AS9100, ISO 9001, FAA, EASA, or other aerospace regulatory requirements.
• Experience with quality tools such as APQP, PPAP, SPC, FMEA, MSA, and CAPA.
• Certified Quality Engineer (CQE), Certified Manager of Quality/Organizational Excellence (CMQ/OE), or equivalent certification preferred.

Required Skills

• Strong leadership and people management skills.
• Excellent analytical and problem-solving abilities.
• Experience conducting internal and external audits.
• Knowledge of aerospace manufacturing processes and regulatory requirements.
• Proficiency in quality management software and Microsoft Office applications.
• Strong communication and stakeholder management skills.

Key Performance Indicators (KPIs)

• Customer complaints and defect rates.
• First Pass Yield (FPY).
• Cost of Poor Quality (COPQ).
• Audit findings and closure rates.
• Supplier quality performance.
• On-time corrective action completion.
• Compliance with AS9100 and customer requirements.