Quality Manager

We're looking for an experienced Quality Manager to take ownership of quality and SHEQ performance across our client's electronics manufacturing operation. You'll lead the Quality Management System end-to-end from ISO 9001 compliance and audits through to root cause analysis, supplier quality and team leadership and will play a key role in driving a culture of continuous improvement across the business.

Purpose To ensure that all quality, health, safety, environmental and regulatory standards are maintained, implementing and maintaining robust quality management systems, driving compliance with SHEQ policies, and leading continuous improvement in line with company and industry standards.

Key Responsibilities

• Develop, implement and maintain a Quality Management System (QMS) compliant with ISO 9001 and industry-specific requirements
• Oversee quality control processes, inspections and testing throughout production to ensure compliance with customer and regulatory standards
• Investigate and resolve customer complaints and non-conformances by implementing corrective and preventive actions
• Conduct internal and supplier audits, coordinating audit schedules and ensuring they are executed according to plan
• Lead root cause analysis and continuous improvement initiatives to enhance product quality and reduce defects
• Manage the Corrective Action System, ensuring effective preventive actions to avoid recurrence of defects
• Monitor production performance data and work with relevant teams to investigate and reduce defects
• Manage and supervise the quality team (Inspectors and Controllers), including timekeeping, appraisals and disciplinary matters
• Communicate with customers on quality issues and complaints, ensuring findings are shared effectively with all parties
• Maintain and update SOPs, work instructions, process flows, risk registers, document registers and turtle diagrams
• Identify quality and health & safety training needs, and coordinate delivery of relevant training programmes
• Coordinate and lead the SHE system including; safety meetings, monthly inspections, evacuation drills and incident/accident investigations
• Liaise with suppliers on non-conformances and corrective actions

Requirements KNOWLEDGE AND EXPERIENCE:

• Bachelor's degree in Engineering, Quality Management, Occupational Health and Safety, or a related field
• Minimum of 5 years' experience in Quality Assurance and SHEQ management within an electronics manufacturing environment
• In-depth knowledge of ISO 9001, ISO 14001, ISO 45001 and OHSAS 18001 standards
• Experience in automotive, military/defence or aerospace manufacturing, including work to IATF 16949 or AS9100 standards, will be advantageous
• Experience conducting internal and external audits
• Knowledge of risk management and incident investigation techniques
• Excellent problem solving, analytical and decision-making skills
• Strong leadership, communication and training abilities
• Proficiency in Microsoft Office and quality management software

Benefits

• A pivotal, high impact role shaping quality and safety across the business
• The opportunity to lead and grow a dedicated quality team
• Exposure to a fast paced electronics manufacturing environment
• Support for continued professional development and training