Quality Manager

Position Name – Quality Manager-Skill Development

1. Brief about the position:

The Quality Manager is responsible for designing, implementing, monitoring, and continuously improving the Quality Management System (QMS) across all skill development training programs and centers. The role includes managing regional Quality Inspectors, analyzing audit findings, driving corrective action plans, ensuring compliance with donor and regulatory standards, and improving overall training delivery quality and operational effectiveness.

The Quality Manager will act as a central coordination point between operations teams, training centers, regional quality teams, donors, and senior management to ensure consistent quality standards across programs.

2. Job Description:

· Quality Management System (QMS) Implementation

· Team Management & Coordination

· Audit Review & Quality Analysis

· Corrective & Preventive Action (CAPA)

· Training Quality Monitoring

· Compliance & Donor Management

· MIS & Data Quality Management

· Placement & Candidate Verification Oversight

· Continuous Improvement Initiatives

3. Reporting and Team

Reporting to Head -Training and Quality

4. Work Location, Language Spoken

Pune-Marathi Hindi English

5. Skill Set

Functional Skills

• Quality Management Systems (QMS)
• Multi-center operations monitoring
• Audit and compliance management
• Root cause analysis and CAPA
• Data analysis and dashboard reporting
• Team management and coordination
• SOP development and implementation
• Training quality evaluation

Behavioral Skills

· Strong analytical ability

· Leadership and team management

· Problem-solving mindset

· Decision-making capability

· High attention to detail

· Communication and stakeholder management

6. Grade & Salary

5 lacs to 6 lacs

7. Qualification & Experience

Graduate in any discipline

Diploma/Certification in Quality Management preferred

8. KPI

• Center quality compliance score
• Audit completion and closure rates
• CAPA closure effectiveness
• Reduction in repeat audit findings
• MIS accuracy levels
• Trainer and center performance improvement
• Placement verification compliance

· Donor audit success rate

Pay: ₹500,000.00 - ₹600,000.00 per month

Benefits:

• Flexible schedule
• Provident Fund

Work Location: In person