Quality Manager

Quality Manager – Sales | EdTech

Role Overview

We are looking for an experienced Quality Manager – Sales to lead Quality for a high-volume EdTech Sales process. The role will focus on revenue improvement, sales effectiveness, AI-led quality transformation, data-driven decision-making and people development.

The candidate should operate as a Business Quality Partner rather than a traditional QA Manager.

Key Responsibilities

1. Sales Quality & Revenue

Own the Quality charter for the Sales process and identify gaps impacting conversion, admissions and revenue.

Link quality parameters with business outcomes and drive revenue-focused improvement initiatives.

Drive quality frameworks, audit methodology, RCA and continuous improvement.

2. AI & Automation

Drive AI-led quality monitoring and sales effectiveness initiatives.

Build/scale AI solutions for call auditing, TNI identification, behavioural insights and next-best actions.

Identify opportunities to improve QA efficiency, accuracy and scalability through AI/automation.

3. Data & Analytics

Use sales and quality data to identify trends, root causes and revenue opportunities.

Develop data-backed interventions using RCA / 5-Why.

Track and demonstrate the business impact of Quality initiatives.

4. Training & Capability

Partner with Training to convert quality gaps into targeted TNI and capability-building interventions.

Measure training effectiveness through quality and business performance improvement.

Support development of sales frameworks, objection handling and best-practice playbooks.

5. Stakeholder & People Management

Partner with Sales, Training, Business, Product, Technology and Leadership teams.

Manage conflicts through data, facts and structured problem-solving.

Lead, coach and develop the Quality team to build a high-performance, data-driven culture.

Candidate Profile

Experience

8–12 years of experience in Sales Quality / Quality Management / Sales Excellence / Process Excellence.

Experience in EdTech, BFSI, Telecom, E-commerce or high-volume Sales preferred.

Graduate in any discipline.

Key Competencies

Strong understanding of Sales & Revenue processes

Strong data analytics and business acumen

Experience with AI / Automation / Speech Analytics / GenAI

Strong stakeholder and conflict management

Strong people management and coaching skills

Ability to convert data into actionable business interventions

Strong communication and presentation skills