Quality Manager

About us

The Ngaanyatjarra Council Group (NCG) is a community-led organisation representing the interests of Traditional Owners, known as Yarnangu, who live across 11 communities in the Ngaanyatjarra Lands of central and Goldfields Western Australia.

Established in 1981, NCG employs more than 450 people and delivers a diverse range of services, including health, utilities, construction, employment, community development, retail, art centres and land management. As one of Australia's largest and most successful Indigenous organisations, NCG plays a vital role in supporting community wellbeing, economic participation and the delivery of essential services across a vast and remote region.

About the role

The Quality Manager – Infrastructure Services is responsible for developing, maintaining and continuously improving the Infrastructure Services division's Integrated Management System (IMS), and for maintaining the division's certification to ISO 9001 (Quality), ISO 45001 (Occupational Health and Safety), ISO 14001 (Environmental) and ISO 55001 (Asset Management). The role provides assurance that services and works delivered across Essential Services, Ngaanyatjarra Construction and Maintenance Service (NCAMS), and CORE (Fleet, Workshops, Travel, Civils and Accommodation) meet client, contractual, regulatory and organisational requirements, through effective systems, internal auditing, risk management and a culture of continuous improvement. This position is a key member of the Infrastructure Services leadership team and supports the General Manager – Infrastructure Services in achieving the division's quality, safety, environmental and asset management objectives.

Key responsibilities

• Manage the Infrastructure Services Integrated Management System across Essential Services, Ngaanyatjarra Construction and Maintenance Service (NCMS), and CORE (Fleet, Workshops, Travel, Civils and Accommodation)
• Act as the division's Management Representative for ISO 9001, ISO 45001, ISO 14001 and ISO 55001, and the primary contact for the external certification body
• Manage the IMS budget, including certification, audit, training and system costs, with monthly reporting to the General Manager – Infrastructure Services
• Maintain a clear understanding of the quality, safety, environmental and reporting requirements of service contracts with Horizon Power, Water Corporation and the Department of Housing and Works, and ensure the IMS supports them
• Develop, maintain and control IMS documentation, including policies, procedures, forms, Inspection and Test Plans (ITPs) and work instructions, ensuring version control and accessibility in the field
• Develop and deliver an annual risk-based internal audit program covering all four standards and all business units, including site audits in remote communities
• Manage the nonconformance, incident, corrective action and improvement process, ensuring root causes are identified and actions are closed out within agreed timeframes
• Lead, develop and motivate staff within the Quality team to ensure high performance and engagement
• Deliver IMS inductions, awareness training and toolbox sessions for staff, supervisors and contractors across the division
• Promote a culture of continuous improvement, identifying opportunities to simplify systems and improve the quality and efficiency of service delivery

About you

• Lead Auditor qualification in ISO 9001, ISO 45001 and/or ISO 14001 (or willingness to obtain within an agreed timeframe)
• Demonstrated experience implementing and maintaining a certified integrated management system across multiple ISO standards
• Knowledge of ISO 55001 Asset Management, or demonstrated asset management experience
• Experience working in regional and/or remote locations
• Demonstrated experience working respectfully and effectively with Aboriginal and Torres Strait Islander communities, preferably in remote settings
• Experience in construction, maintenance, essential services or infrastructure environments
• Current Western Australian "C" class driver's licence
• Strong communication skills with complex problem solving abilities
• Strong auditing, investigation and root cause analysis skills
• Ability to influence and train staff at all levels, including a remote and diverse workforce

How to Apply

If you have the HR expertise, systems capability and commitment to continuous improvement we are looking for, we encourage you to apply.

Please submit your resume and a cover letter outlining your relevant experience and suitability for the role through the organisation’s nominated recruitment channel.

Ngaanyatjarra Council Group is committed to culturally safe, respectful and inclusive workplaces.