Quality Manager - Command Center (QMC)

Job Title: Quality Manager Command Center (QMC)

Company: Wyzmindz Solutions Pvt Ltd

Location: Noida Sector 63

Compensation: 40k CTC PM

About us -

TransMon helps businesses simplify and improve customer operations to deliver measurable and meaningful customer experiences. Our SaaS platform is used across India, UAE, South Africa, the US, and other markets, with 100,000+ users managing quality, workflows, and CX in real time.

Roles & Responsibilities (KRA):

• Manage the Command Center operations and act as a key support to the CEO & COO in tracking, coordinating, and driving execution of strategic initiatives
• Prepare and maintain MIS reports including the Team Balanced Scorecard (BSC), Shrinkage Report, and Payroll inputs, using data from TimeChamp
• Own and manage key account relationship for a premium project, ensuring service delivery excellence and client satisfaction
• Drive team governance framework, including client Monthly Business Reviews (MBR) and periodic process audits
• Identify control gaps during audits and drive corrective & preventive actions (CAPA) to closure
• Support the Talent Acquisition team with hiring coordination and resource planning for the account
• Collaborate with cross-functional teams (Operations, HR, TA, and Leadership) to strengthen reporting accuracy and process controls
• Mentor and guide team members on quality standards, reporting discipline, and best practices
• Plan, execute, and manage process audits across multiple projects and functions.
• Ensure adherence to governance frameworks, SOPs, and compliance standards.
• Analyze audit findings, identify gaps, and recommend corrective and preventive actions.
• Manage and prioritize multiple projects simultaneously with strict timelines.
• Support continuous improvement initiatives using Six Sigma methodologies.
• Willingness to visit client locations as and when required.

Required Skills & Qualifications:

• Graduate in any discipline with minimum 4-6 years of experience in Quality / MIS / Command Center / Process Governance roles
• Strong expertise in MS Excel (advanced functions, dashboards, data analysis) & PowerPoint (reporting & presentations)
• Hands-on experience with TimeChamp or similar workforce/time-tracking tools (preferred)
• Prior experience managing Balanced Scorecard, Shrinkage, and Payroll reporting
• Experience in BPO / Shared Services / Consulting environments (preferred)
• Excellent analytical, communication, and stakeholder management skills, with the ability to work directly with CEO/COO office on strategic initiatives
• Willingness to travel to client locations as required