Quality Manager (Fiber Optic)

Key Responsibilities

1. Quality Management Systems

• Lead implementation and maintenance of ISO 9001 and applicable quality standards.
• Develop and maintain quality procedures, SOPs, Control Plans, PFMEAs, inspection

standards, and quality documentation.

• Drive internal audits, management reviews, CAPA, and audit readiness.
• Ensure QMS compliance across manufacturing operations.

2. Manufacturing Quality & Process Control

• Establish quality controls for fiber optic connectorization, polishing, testing, and

assembly processes.

• Monitor FPY, process capability, defects, scrap, and rework.
• Drive process validation, qualification, inspection methodologies, and sampling plans.
• Support production teams in achieving quality and process-performance targets.

3. Customer Quality

• Act as the primary quality interface for customers.
• Manage customer complaints, escalations, 8D/RCA, and corrective actions.
• Coordinate customer audits, assessments, qualifications, and quality improvement

initiatives.

• Ensure customer quality requirements and acceptance criteria are effectively deployed.

4. Supplier Quality

• Establish supplier quality standards and qualification processes.
• Conduct supplier audits and performance reviews.
• Drive supplier corrective actions and improvement initiatives.
• Monitor incoming quality, supplier PPM, and rejection trends.

5. Quality Control & Testing

• Oversee incoming, in-process, and final inspection activities.
• Manage fiber optic testing laboratories and ensure test-process compliance.
• Ensure calibration, validation, traceability, and integrity of measurement and test

equipment.

• Ensure products meet defined specifications before release.

6. Root Cause Analysis & Continuous Improvement

• Lead problem-solving using 8D, 5 Why, Fishbone, FMEA, SPC, and other quality tools.
• Drive reduction in scrap, rework, defects, and Cost of Poor Quality (COPQ).
• Implement Lean/Six Sigma and continuous improvement initiatives.
• Monitor CAPA effectiveness and eliminate recurring quality issues.

7. NPI & Product Qualification

• Support design reviews, manufacturability assessments, prototype builds, and pilot

production.

• Lead quality activities related to PPAP, FAI, validation, qualification, and production

readiness.

• Develop quality plans and ensure quality requirements are incorporated during new

product introduction.

8. Compliance & Quality Culture

• Ensure compliance with applicable statutory, customer, quality, and regulatory

requirements.

• Support ISO and customer audits.
• Build a strong quality culture through training, process discipline, and continuous

improvement.