Quality Manager | Manufacturing

About the role

The Quality Manager is responsible for leading and managing the company's overall Quality Management System (QMS) and ensuring that products consistently meet customer requirements, applicable standards, and internal quality specifications. The role oversees quality assurance and quality control activities across incoming materials, prepress, printing, finishing, and final inspection.

The position drives continuous improvement, establishes quality standards and controls, analyzes quality performance, and works closely with Operations, Production, Sales, and other departments to prevent quality issues and improve customer satisfaction.

Key responsibilities

• Lead and manage the implementation, maintenance, and continuous improvement of the company's Quality Management System (QMS).
• Establish and monitor quality standards, procedures, specifications, and control measures across the entire production process.
• Oversee quality assurance and quality control activities covering incoming raw materials, prepress, printing, finishing, and final product inspection.
• Ensure that products comply with customer specifications, approved standards, and established quality requirements.
• Develop and implement inspection and testing procedures, quality control plans, and process controls.
• Monitor quality performance through key quality indicators, reports, and trend analysis.
• Lead the investigation and resolution of customer complaints, non-conformities, defects, and recurring quality issues.
• Conduct root cause analysis and ensure effective implementation of corrective and preventive actions (CAPA).
• Work closely with Production and Operations teams to identify process risks, reduce defects, minimize waste, and improve overall product quality.
• Establish quality objectives and improvement initiatives aligned with the company's operational and business goals.

About you

• Bachelor's degree in Engineering, Quality Management, Manufacturing, Industrial Technology, or a related field.
• At least 10 years of relevant experience in Quality Assurance/Quality Control, preferably within the printing, packaging, manufacturing, or related industry.
• At least 3–5 years of experience in a supervisory or managerial capacity.
• Strong experience in Quality Management Systems (QMS), quality assurance, quality control, and process improvement.
• Experience handling incoming material inspection, production quality control, process inspection, and final product inspection.
• Strong knowledge of root cause analysis, corrective and preventive action (CAPA), non-conformance management, and continuous improvement.
• Experience in conducting and managing internal and external quality audits.
• Knowledge of relevant quality standards such as ISO 9001 is highly preferred.
• Strong analytical, problem-solving, decision-making, and leadership skills.
• Excellent communication and interpersonal skills, with the ability to work effectively with cross-functional teams.