Quality Manager/Supervisor

Quality Manager/ Supervisor

Overview

As a Quality Manager, you will lead the strategic development, coordination, and oversight of all quality assurance and Quality derived accreditation initiatives within our organisation. You will play a pivotal role in ensuring operational excellence, compliance with industry standards, and the delivery of exceptional service to our clients.

Key Responsibilities

• Develop, implement, and maintain comprehensive quality policies and procedures to ensure compliance with ISO 17025 and UKAS standards.
• Conduct regular audits and reviews of quality procedures, ensuring timely updates and adherence to regulatory requirements.
• Coach compliant laboratory operations, to ensue as far as reasonably practicable, tests, calibrations, and record-keeping align with ISO 17025 standards.
• Drive continuous improvement by monitoring and enhancing company-wide quality standards and client service excellence.
• Communicate local training requirements to ensure workforce competency and compliance with quality protocols.
• Manage equipment traceability processes, ensuring accurate calibration status, timely removal of non-compliant equipment and authorisation of calibration reports.
• Plan and execute laboratory and site test/system audits to maintain operational integrity.
• Review and update technical documentation to ensure accuracy and compliance.
• Foster strong relationships with internal stakeholders, including the Managing Director, General Managers, Group Quality Manager, Region Quality Managers, Laboratory Managers, and technical/administrative staff, to promote a culture of quality.

Skills and Competencies

• Exceptional written and verbal communication skills to effectively engage with stakeholders at all levels.
• Strong negotiation and diplomacy skills to champion quality initiatives and foster collaboration.
• Analytical mindset with a keen eye for detail and a proactive approach to problem-solving.
• Proficiency in IT systems and tools relevant to quality management.
• Adaptable and flexible, with the ability to manage competing priorities in a dynamic environment.

Knowledge and Experience

• A high level of experience in a laboratory environment, with proven experience managing ISO 17025-accredited laboratories.
• Good understanding of ISO 17025 requirements and UKAS compliance standards.

Knowledge and Experience

• Proven experience in a laboratory environment, with experience in managing/ overseeing ISO 17025-accredited laboratories.
• Good level of understanding of ISO 17025 requirements and UKAS compliance standards.