Quality officer

Key Responsibilities

• Quality Management & Continuous Improvement

• Monitor and improve quality KPIs.

• Implement and control quality actions/countermeasures to ensure their effectiveness and sustainability, and evaluate whether alternative solutions are needed for related processes.

• New Product Introduction (NPI):

• Ensure FAI (First Article Inspection) and Q-Run activities are completed on time and achieve the required results.

• Ensure quality documentation is ready before mass production (MP) and monitor initial production results, consolidating issues and escalating them to the Manufacturing Process Engineer (MPE) for improvement when necessary.

• Investigate internal and external quality claims and prepare issue reports based on root cause analysis and corrective actions.

• Drive continuous process improvements to ensure product quality and reduce Cost of Quality (COQ) and Cost of Poor Quality (COPQ).

• ISO System Control

• Understand the basic requirements of ISO standards and relevant updates communicated by the Plant Quality team.

• Maintain and update departmental procedures to ensure compliance with ISO requirements.

• Implement and monitor operational compliance with established procedures.

• Support and respond to ISO audits and customer audits.

Working Conditions

• Working Hours: Monday to Friday, 8:00 AM – 5:00 PM
• Location: Thang Long Industrial Park, Dong Anh District, Hanoi, Vietnam
• Transportation: Company shuttle bus available from central Hanoi and Vinh Phuc

Job Requirements

• College degree or above.
• At least 1 year of experience in QA or QC in a manufacturing environment.
• Experience in people management or team supervision (e.g., managing production operators/workers).
• Basic English reading and writing skills.